Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
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Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... See more
Company replied
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5k reviews
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Brilliant customer service
Mabs understood immediately what was important to me. He was helpful, courteous and friendly. He assisted in the order to make the process simple and quick.
23 May 2026
Reply from DFS Furniture - Colchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
No pressure to buy, knowledgeable staff
I felt no pressure throughout the process, very helpful staff, Elaine in the Colchester branch was lovely and made me feel confident that I will be getting a good quality product, and the process was simple and clear. Also everything was triple checked.
23 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Singe the sales person
Our sales person, Singe, was fantastic. Left us alone when we needed it & was on hand to offer advice when we needed it. So friendly, approachable & professional.
21 May 2026
Reply from DFS Furniture - Colchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great value for money and quality
Great value for money and quality, friendly and helpful staff
23 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Friendly and helpful staff at DFS
Friendly and helpful staff at DFS. Thank you Mabs for your help.
18 May 2026
Reply from DFS Furniture - Colchester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Grant was fantastic in assisting us
Grant was fantastic in assisting us, no pressure at all.
20 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colchester
Good morning,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, not pushy, but friendly and explained everything in detail (Grant).
19 May 2026
Reply from DFS Furniture - Colchester
Good morning Sam,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Buying from DFS
The salesman let us go at our own pace and answered any questions we had without putting pressure on us. When we had decided on our purchase, he explained everything we needed to know in a friendly manner.
16 May 2026
Reply from DFS Furniture - Colchester
Good morning David,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We have bought from DFS before and was…
We have bought from DFS before and was served by a Mr Singh who really helped us is our decision offered and explained all the available extras was not at all pushy excellent experience
16 May 2026
Reply from DFS Furniture - Colchester
Good morning Graham,
Thanks for your lovely feedback, we’re glad to hear Mr Singh met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The customer service was brilliant
The customer service was brilliant. Chris assisted us through our purchase, was very professional, friendly, explained everything and gave us good advice.The whole experience was very enjoyable.
15 May 2026
Reply from DFS Furniture - Colchester
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are sorry about the experience you are having with DFS and the lack of communication.
I have taken a look into your order and I can see you have contacted the customer service team who have advised the delivery team have contacted to arrange a delivery slot with you.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
Visited DFS Colchester shop today to…
Visited DFS Colchester shop today to sort out a new 3 seater and 2 seater reclining sofas today, Chris was very helpful and full of knowledge
13 May 2026
Reply from DFS Furniture - Colchester
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Elaine was amazing
Elaine was amazing. Subtle sale engagement which we always prefer. No hard sale.
Professional. Thank you Elaine.
Nigel from catch the fox
4 May 2026
Reply from DFS Furniture - Colchester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colchester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The team at Colchester was brilliant…
The team at Colchester was brilliant specially Rachel & Mabs just wanted to say how helpful they was when choosing my sofa 10/10 Thanks guys.
10 May 2026
Reply from DFS Furniture - Colchester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colchester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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