DFS Furniture - Colne Reviews 

I had an outstanding experience today at DFS from Faz and I feel it’s only right to recognise the exceptional service I received from this fab lady.

From start to finish, Faz demonstrated professionalism, expertise, and genuine care. She took the time to really understand what I was looking for, offering thoughtful advice without ever making me feel pressured. Her product knowledge was excellent, and she guided me through the options with confidence and clarity, making what can sometimes be an overwhelming process feel easy and even enjoyable.

What truly stood out was Faz’s customer-focused approach. She was patient, attentive, and incredibly supportive throughout, ensuring every detail was covered and that I felt completely comfortable with my choices. Nothing was too much trouble, and her warm, friendly manner made a real difference.

It’s rare to come across service of this calibre, and Faz is a real credit to DFS. I would highly recommend seeking her out if you’re visiting the store — you’ll be in very capable hands.

Thank you again, Faz, for such a positive experience.

Not pushy but very helpful and informative when required

The staff were very friendly and helpful, always on hand to answer questions but never pushy or overbearing.
We were allowed to take our time, browse at our own pace and test out many...many sofas for comfort.

Very good range of Sofas. Staff were very friendly and helpful.

Great experience great customer service couldn't fault the staff

I was impressed with your sales team (Faz & her colleagues).
They were knowledgeable, friendly and patient.

We were allowed to walk around without any pressure being put on us, and then when we were ready Faz was absolutely brilliant with us.

She was so friendly, and explained all of the options to us in depth. Which we appreciated.

Good service from the staff.

Staff remembered my name and reason for my enquiry, were polite and helpful.

Farzana in the store was really helpful, friendly and provided a great service.

Very nice staff. Very friendly and knowledgeable about the sofas and their durability. Explained everything Very easily for me to understand. The application for the finance was very easy as well.

From the moment we entered the store Faz was there to greet us. She made us feel so welcome. She discussed with us our needs and let us roam the store to look around undisturbed. We felt no pressure to buy at all and found her helpfulness a total pleasure. We took the time we needed to discuss our choice and options. By the time we left the store we had decided on a choice that was perfect for our needs. She allowed us to confirm our measurements on a follow up call before finalising our order. We can't wait for our new sofa and foot stool to arrive. We highly recommend DFS and the level of customer service they provide. Thanks again to Faz we really appreciate all your help.
Tracey and Stewart Robson.

Everything was done online easily.
The staff in the store were very helpful but l found it easier to order online while l sat on my nice new sofa. Thankyou DFS.

We visited the Colne store of DFS ,we was greeted by Tehseen who said Hi & we advised him when wd needed help we would give him a shout we went onti have a browse around & about 20 minutes later we gave him a wave for help Tahseen was very polite ,knowlegable and answered any questions we had i must also say he didnt rush us he was very patient we decided on our suute ,placed the order with him & hr talked us through all delivery instructions we would recieve via txt etc thank you Tahseen

We was greated with a smile today as we were looking to purchased a sofa
When we saw a sofa we liked
Aisha came and helped us she was so polite explained everything to us
We came away happy thank you

Great service and exceptional customer care, extremely pleasant lady and explained everything perfectly about the product and process. Shes an asset to your company. Well done

The lady Faz was very helpful and patient with my elderly parents. She explained everything very well for them to understand.

Very easy to purchase a sofa and chair set

Ben was excellent and gave us plenty of advice and guidance, would highly recommend.