We walked in and was given a nice welcome by Faz and was told if we need anything just to ask. That is what we like very much and we relaxed and was able to shop she answered our questions confidently... See more
Company replied
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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See what reviewers are saying
Excellent customer service from Farzana at the Colne branch. She gave us advice, space and time to help our decision. The choices and quality were great!
Company replied
Greeted initially by staff then left to browse at my own pace, staff on hand to answer any questions served by Fazana lovely lady really pleasant.
Company replied
Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... See more
Company replied
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2k reviews
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Exellent service
Exellent service. Very welcoming, professional & warming.
Everything was explained very well.
19 April 2026
Reply from DFS Furniture - Colne
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
They where really helpful and talked us…
They where really helpful and talked us through all the options.
18 April 2026
Reply from DFS Furniture - Colne
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My experience was made great from Faz…
My experience was made great from Faz what an asset to your company and made sure it was smooth process for me
18 April 2026
Reply from DFS Furniture - Colne
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Faz.
Kind Regards,
Jordan
DFS Customer Support
Aisha
Aisha, was very knowledgeable and polite she understood and explained exactly what we were looking for.
Also helped us through the finance.
17 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We were helped by a lovely lady named…
We were helped by a lovely lady named Aisha she was very helpful explained everything well it was fast and efficiant friendly service
16 April 2026
Reply from DFS Furniture - Colne
Hi, I am very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Kind Regards,
Vanessa
DFS Customer Support
Excellent
Excellent. Lots of choice and options. We were left to browse without pressure, but when I needed help staff were on hand.
14 April 2026
Reply from DFS Furniture - Colne
Good morning Kath,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Faz was absolutely brilliant what a…
Faz was absolutely brilliant what a credit she is to DFS would recommend anyone looking to purchase a sofa to visit the Colne store for a excellent customer service experience which these days are few and far between
12 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good experience, found a lovely sofa.
Sales assistant was lovely, not pushy just really helpful.
12 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Greeted on arrival and left to browse in peace until assistance was required. Once we had decided on purchasing we had prompt and efficient service. Everything was explained in detail by a friendly and knowledgeable member of staff.
12 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, honest, knew her stuff, told us about the finance, and very chatty, and intrested in what we had to see,
12 April 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Colne DFS
Visited the Colne store today. Had my eye on a particular sofa and was just going to have a look, but ended up choosing and purchasing something completely different after looking around the store. The advisor Tehseen was extremely helpful, clearly knew his stuff, and put me at ease. The entire process was extremely easy. Can't wait to get my new sofa. Thanks Tasheen for all your help and also thank you to the lovely lady assistant in the store too.
11 April 2026
Reply from DFS Furniture - Colne
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Thank goodness for Tas and all his help
There are soo many lovely suites to choose from! Thank goodness for tas! He really listened to exactly what I wanted and gave me a lot of helpful information and advice. He was soo patient and has soo much knowledge about the furniture . I feel he gave me very honest advice and I am soo happy with the suite i ended up choosing .
11 April 2026
Reply from DFS Furniture - Colne
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Fantastic
The lady who helped us was friendly, professional and explained everything about the delivery and after care perfectly. Extremely happy with the service.
11 April 2026
Reply from DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The member of staff that served us was…
The member of staff that served us was very helpful, went above and beyond to support us making the right choice and didn’t push us into just buying anything.
3 April 2026
Reply from DFS Furniture - Colne
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Really helpful service and advice
Really helpful service and advice. Can’t wait to get my sofa now. Wasn’t pestered but there when it was needed.
9 April 2026
Reply from DFS Furniture - Colne
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Talked through everything and had…
Talked through everything and had pastas it took me ages to decide what sofa I wanted
8 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
This is our second purchase from DFS…
This is our second purchase from DFS and on both occasions we had been dealt with by Farzana (Faz)
She has been extremely helpful throughout and very knowledgeable of your range of products
What made our experience more enjoyable was Farzana's massive joyful personality - GREAT JOB!!
3 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Extremely helpful
Extremely helpful. Explained everything really well. Very friendly. 10/10
7 April 2026
Reply from DFS Furniture - Colne
Good afternoon Josh,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
No hassle and great service from the…Brilliant
No hassle and great service from the young lady very polite and helpful
6 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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