I had a fantastic experience with DFS Cork, thanks to Paula. She was extremely friendly, helpful and knowledgeable about the product we were interested in. She took the time to go through the orde... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience at DFS thanks to Paula. She was friendly, knowledgeable, and helped us choose the perfect sofa without any pressure. She took the time to explain the different options and ma... See more
Company replied
Was giving as much time as needed to go over all options and even revisit and change to our desired choice of couch and armchair. Bari was our consultant in Mahon Point Cork. Exceptional customer se... See more
Company replied
From the moment I walked into the store, I felt genuinely listened to and valued. The agent took the time to understand exactly what I was looking for, answered all of my questions with patience, a... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
City Gate Park, Mahon Point, T12 DH0F, Cork, Ireland
- (021) 435 9306
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Cork
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Rob was top class
Rob was top class. His knowledge of products and very friendly demeanour made my experience a throughly enjoyable one. Highly recommend him and thanks again Rob!
30 April 2026
Reply from DFS Furniture - Cork
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Staff were very helpful
26 April 2026
Reply from DFS Furniture - Cork
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Robert the staff member was…
Robert the staff member was exceptional. Very informative and honest with his information on the purchase. Very friendly and non pushy.
25 April 2026
Reply from DFS Furniture - Cork
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cork
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great Customer Service
28 April 2026
Reply from DFS Furniture - Cork
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The two female staff are simply…
The two female staff are simply fantastic and so lovely
28 April 2026
Reply from DFS Furniture - Cork
Good morning Joanne,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very helpful staff member
26 April 2026
Reply from DFS Furniture - Cork
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Explain every aspect of color
Explain every aspect of color
Rich knowledge in the about the product
Helped to finalize the sofa along with the cushions
Thanks to the Marry
26 April 2026
Reply from DFS Furniture - Cork
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very fast and friendly service.
25 April 2026
Reply from DFS Furniture - Cork
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service from Paula…
Excellent customer service from Paula and Meave! They were friendly, professional, and explained everything clearly. They made the whole process easy and stress-free. Highly recommend!
24 April 2026
Reply from DFS Furniture - Cork
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful
Paula was very helpful assisting us with choosing the right sofa for us we are very happy with the service we received
24 April 2026
Reply from DFS Furniture - Cork
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Furniture purchase
Katie, my sales associate, was so wonderful! She was patient and very informative. Katie made it a wonderful experience.
23 April 2026
Reply from DFS Furniture - Cork
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Katie.
Kind Regards,
Jordan
DFS Customer Support
I certainly will give Paula ten out of…
I certainly will give Paula ten out of ten for the service she provided. Very happy customer
22 April 2026
Unprompted review
Reply from DFS Furniture - Cork
Good afternoon Michelle,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Paula was great to deal with!
Paula was great to deal with from start to finish. She was friendly, helpful, and professional throughout the process of buying our sofa. She answered all our questions, gave good advice, and made everything straightforward and easy. Really good customer service and we appreciated all her help.
22 April 2026
Reply from DFS Furniture - Cork
Good morning Shane,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff in Mahon Point Cork were…
The staff in Mahon Point Cork were lovely and very helpful.
The finance option was a disaster. I didn’t know it was a full on online application, I thought I could just fill something out at the shop. The website crashed and I ended up going back to Mahon point to pay for the couch.
14 April 2026
Reply from DFS Furniture - Cork
Good afternoon Chris,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Good range of furniture at the shop
Good range of furniture at the shop. Got the pieces we were looking for. Friendly staff who were knowledgeable of the products they were selling.
20 April 2026
Reply from DFS Furniture - Cork
Good afternoon Denis,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Quality product and excellent customer service…
Received excellent customer service from both the sales person and their manager. They went through everything and were very clear with us to make sure the order was correct and we understood how the finance would work. Would definitely go back
4 April 2026
Reply from DFS Furniture - Cork
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cork
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Cork
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.