DFS Furniture - Coventry Reviews 

Maz was great

Will was very nice, polite and helpful. He demonstrated how easy it was to use a sofa bed. Explained everything to us, made us a coffee and we completed our purchase.

Steve was very helpful and informative. We have visited the store on a number of occasions as we couldn’t decide on a sofa and Steve was there to answer our questions every time.

Very professional and patient while we were deciding on our choice.

Our experience was excellent due to the staff being very welcoming and explaining thoroughly. They were able to go through all of the aspects of the sofa and all the payment methods and insurances.

I hard a very good staff show me around and assist with my purchase

The customer service is he was very helpful and polite.

I had an excellent customer service experience at DFS. The staff were friendly, knowledgeable, and took the time to explain everything clearly, including how to properly care for and maintain the sofa. They answered all my questions patiently and made the whole purchasing process smooth and enjoyable. I am very happy with the service I received and truly appreciate their professionalism. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.

Good customer service

Great customer service from Akil at the Coventry branch- friendly, professional and unobtrusive.

Great customer support team

Edit: changed from 5 star to 2 star. I believed the customer service was great. But it’s not.

Ordered a sofa on the 7 day delivery option. Ordered a 3 seater, a 2 seater and an armchair. Been told now that the 3 and 2 seater are available but as there is a delay on the armchair they cannot deliver the 3 and 2. It’s been almost 2 weeks now since order and being told that it could be another 2 weeks until we receive them. Even though they are just sitting in their storage awaiting the delivery. Won’t do split delivery for us. The manager at the store said they would try and find us a temporary sofa until these can be delivered, but has not contacted me since. All empty promises, fake advertising, useless manager, terrible customer service as they won’t do split delivery even with my 2 sofas just sat in storage now collecting dust.

Forced to pick a sofa that’s displayed in order to get 7 day delivery, can’t fulfil promise, holding sofas hostage, terrible terrible service.

Very enjoyable visit and purchase to the store at Elvis Park.
Assistant was there to answer questions and give advice but not pushy which is probably why we purchased in the end.

Very helpful and lovely customer service.

Was greeted my saleslady who let us look round the store and was very helpful when ordering a new suite for our lounge. She was very informative and answered any questions we had too. A great customer service.

We had our furniture delivered. We paid to have all rubbish taken away. Firstly the sofa had a scratch on it. Secondly they filled my bin with polystyrene. I complained in person in store, waited over a week for someone to come out. They have just offered me £80 refund or a replacement seat which may not colour match or a luxury hamper !!! They don't know what they can do about my full bin.

No sales persons hassling you, lovely airy store, very relaxed atmosphere, nothing was too much trouble.

Very friendly and helpful staff no pushy sales highly recommend DFS

Brilliant customer service..
Explained product in very detailed way...
No Hard sale
Very upfront and transparent
Helped us alot in making a decision
Helped in choosing design and shape and size of a sofa as per our need

Great customer service. Not pushy at all, just helpful and polite.