We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... See more
Company replied
Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... See more
Company replied
I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... See more
Company replied
Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Harveen provided great customer service over multiple visits eventually leading to a purchase. She was extremely helpful with customising and providing options.
12 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very professional and polite service
Very professional and polite service. All my questions were answered. I can recommend to everyone
11 April 2026
Reply from DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Steve who we talked to was very helpful…
Steve who we talked to was very helpful and knowledgeable.
11 April 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Sales person was not too pushy
Sales person was not too pushy, he gave us time to consider alone. He was also knowledgeable
9 April 2026
Reply from DFS Furniture - Coventry
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Coventry
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
I was looking to replace an armchair…
I was looking to replace an armchair originally from DFS manager not only knew my original sofa but also knew I wouldn't get the same. He suggested getting something totally different but in keeping which really helped me to decide he was very knowledgeable and helpful
8 April 2026
Reply from DFS Furniture - Coventry
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
A massive thank you Harveen
We had a great experience today in store, a massive thank you to Harveen, so incredibly helpful and full of knowledge, can’t wait to receive our sofa!
8 April 2026
Reply from DFS Furniture - Coventry
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great sales staff !!
Took my elderly parents looking for a sofa and the staff ( sorry can’t remember your names )were amazing so helpful and patient, thank you !!
8 April 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were really helpful and…
Staff were really helpful and hospitable. We were offered refreshments while browsing and during the process of ordering.
7 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Coventry
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Coventry
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Darren was super helpful and guided us…
Darren was super helpful and guided us towards adding extra features to our sofas fabric that would protect it, my partner and I didn’t once feel pressured and really enjoyed the overall buying experience- thanks Darren!
6 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Amazing staff and service when coming…
Amazing staff and service when coming here, treated extremely well
6 April 2026
Reply from DFS Furniture - Coventry
Good morning Daljit,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Had a look around the store
Had a look around the store, definitely didn’t have to wait very long for an assistant, who answered all our questions competently. We proceeded with the order and were soon out for f the store. Excellent service.
6 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The perfect sales person
The sales person, Darren was absolutely fabulous and very patient, helped me find the perfect sofa, explained everything in details.
Thank you Darren.
6 April 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great show room and product selection
Great selection of products and excellent show room. Staff were very professional. Pushed the maintenance bundle a bit but overall will be back.
4 April 2026
Reply from DFS Furniture - Coventry
Good afternoon Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Coventry
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Liked it because they leave you until…
Liked it because they leave you until your ready the guy was pleasant and helpful cant wait for it to come
28 March 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.