We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... See more
Company replied
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From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... See more
Company replied
Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... See more
Company replied
I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... See more
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Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4k reviews
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Not pushy and left us until we were…
Not pushy and left us until we were ready. Very helpful when we were ready to make an order.
25 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
I got very good customer service from…
I got very good customer service from the lovely lady that served me - she was well knoledgeable - explained and answered all my questions
19 April 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Harveen the sales adviser was very…
Harveen the sales adviser was very helpful and polite, a credit to DFS
15 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Quality Sofa & Good customer service
Staff were very helpful in store, delivery was great. Sofa really good quality.
There was one minor issue with power recliner missing an adapter, delivery guys made a note, and was resolved promptly by customer service getting a new adapter sent out within a few weeks, and now fixed.
18 March 2026
Unprompted review
Reply from DFS Furniture - Coventry
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Good selection pleasant experience
Sales girl was very helpful & polite & not too pushy.
24 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The Sales Guy was extremely helpful and…
The Sales Guy was extremely helpful and not at all pushy which honestly made the experience much more enjoyable
24 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Harveen’s customer service was class
Harveen’s customer service was class! Would return if needed another couch by next week!
21 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
We were halped by Harvin and she was…
We were halped by Harvin and she was exvellent. Very pleasant, knowledgeable and helpful
19 April 2026
Reply from DFS Furniture - Coventry
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
From advising and ordering Maz at the…
From advising and ordering Maz at the Coventry branch was good. Great service so far
19 April 2026
Reply from DFS Furniture - Coventry
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Vanessa
DFS Customer Support
Great friendly service ,took time to go…
Great friendly service ,took time to go through everything ,offered drinks very pleasant and easy experience dfs alvis retail Park Coventry
18 April 2026
Reply from DFS Furniture - Coventry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service today at dfs
18 April 2026
Reply from DFS Furniture - Coventry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Coventry
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good Customer service
I had a great experience today purchasing Sofa from DFS Alvis retail park. The staff were welcoming, patient, and genuinely helpful throughout the entire process. They took the time to understand what I was looking for, offered useful suggestions without being pushy, and made everything feel easy and stress-free.
Their knowledge of the products really stood out, and they went above and beyond to ensure I was happy with my choices and the overall customer service was excellent.
I’m very pleased with my purchase and would definitely recommend this store to others looking for quality furniture and friendly, professional service.
16 April 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We felt very informed and supported…
We felt very informed and supported throughout the process, we were given really good advice about after care.
15 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Steve at DFS Coventry
We were allowed to look around without feeling pressured and felt totally relaxed. We were also surprised at the amount of different styles of suites available compaired to other retailers. Steve talked us through all the options and guarantees and really made us feel welcome. He was easy to talk to and made it a pleasent experience and we were happy to do a deal with him.
8 April 2026
Reply from DFS Furniture - Coventry
Good morning Clive,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Calm and unrushed experience without any pressure
We were left to have a good look around the showrooms, without a salesperson following us around and only when we had been sat contemplating and discussing our options were we approached and asked if we needed any help. The young sales assistant was lovely, very helpful without putting us under any pressure to make decisions. She gave us all the options for purchase through finance and talked to us about other options such as additional items to match the range and also protection options, and gave us as much time as we needed to think things through.
15 April 2026
Reply from DFS Furniture - Coventry
Good morning Judith,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Really good, helpful service.
Great service but staff offered help when first arrived without the hard sell, which left us time to look around, much appreciated 👏.
14 April 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Helpful & friendly
13 April 2026
Reply from DFS Furniture - Coventry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Amazing customer service
Staff member went out her way to help us choose a sofa, really attentive and helpful, would definitely recommend them to anyone looking to buy a sofa
8 April 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
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