Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... See more
Company replied
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We had to wait before being seen But the sales rep has extremely helpful and knowledgeable Going the extra mile to make sure I selected the right sofa The only problem was that I went over budget... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Zoe from Crawley was super helpful, polite and friendly. She’s was knowledgable with the sofas in store and helped us find the right one to suit our needs.
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1k reviews
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Staff helpful,informative and polite
8 June 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
When you buy the something from the…
When you buy the something from the DFS, make sure did not buy the insurance because they make the money they did not cover anything
3 June 2026
Unprompted review
Reply from DFS Furniture - Crawley
Good afternoon Rizwan,
Thank you for sharing your feedback with us, we are disappointed to hear you remain unhappy with the insurance policy provider. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐ Excellent Experience
⭐⭐⭐⭐⭐ Excellent Experience
I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa for my home. Delivery was on time, and the sofa arrived in excellent condition. The quality is fantastic, very comfortable, and exactly as described. I would highly recommend this DFS shop to anyone looking for quality furniture and great customer service
2 June 2026
Reply from DFS Furniture - Crawley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Reply from DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was very helpful and efficient in…
Zoe was very helpful and efficient in helping us to choose the sofa that was right for us.
31 May 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Good experience we got more ideas about…
Good experience we got more ideas about the sofa materials. Thank you.
23 May 2026
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello Neil,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly.
17 May 2026
Reply from DFS Furniture - Crawley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Store was very presentable
Store was very presentable. Staff Tom was very helpful with some other staff. Both found solutions we as a family looking for.
I can definitely recommend this store.
16 May 2026
Reply from DFS Furniture - Crawley
Good morning Anil,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not a positive experience.
Unfortunately I have not had a positive experience with DFS. I ordered the Gilmorton Sofa through the Crawley branch to only receive the incorrect coloured sofa after approximately 3 months. The Branch offered me to keep the incorrect sofa for what I would consider an insulting discount. Not even enough to cover my lost wages taking the day off work for the delivery. However, I eventually received the correct sofa after waiting approximately 5 months for DFS to offer me an embarrassing £50 deduction for the inconvenience. Overall, not happy in the slightest with the time taken and 'thank you for your patience' discount.
4 January 2026
Reply from DFS Furniture - Crawley
Good morning Jake,
Thank you for taking the time to share your review, your feedback is greatly appreciated and we are very sorry for the overall experience you have received with DFS.
I see that a replacement furniture was agreed upon, which follows your consumer rights since only one solution is needed. Because our furniture is handmade to order, there is a lead time for all items, including replacements. You were also offered a £50 goodwill gesture as a kind offer, since the store manager had already provided a solution. We apologise that you are still unhappy and hope the replacement items meet your expectations.
Kind regards,
Lia
DFS Customer Support
Really friendly staff helped made me…
Really friendly staff helped made me understand would definitely recommend very nice young lady, Annie.
14 May 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Annie.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Tom was very supportive
Tom was very supportive, friendly team, they gave me all information I was wanted.
‘
11 May 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great friendly service
Pleasant experience purchasing my sofa due to friendly staff & excellent service. Would definitely recommend using this branch in Crawley as opposed to the bigger stores.
21 April 2026
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Will wait to see how the delivery goes…
Will wait to see how the delivery goes before I write a review
2 May 2026
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We do ask all our customers to leave a review based on their shopping experience, I am sorry for the way you feel about the review.
You are more than welcome to write a second review once you receive your order. We hope you love your furniture as much as we do when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Helpful excellent staff
5 May 2026
Reply from DFS Furniture - Crawley
Good afternoon James,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Service was amazing and very helpful I…
Service was amazing and very helpful I think our representative was Julie highly recommend
4 May 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
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