I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... See more
Company replied
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Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... See more
Company replied
Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- #13 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
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The sales person was helpful but not…
The sales person was helpful but not pushy, and answered our queries comprehensively
4 April 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Returning customer
Returning customer and we were fortunate to have the same sales lady as 2 years ago prior. This time I was looking for a recliner chair to help with my disability. She was so knowledgeable and helpful and understood all my needs. Time wasn’t a problem for her and found me the perfect chair. This lady is a credit to DFS Crawley
4 April 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Buying new sofas
We were initially given sufficient time to look around the shop, whilst having been acknowledged we weren't subjected to overbearing sales staff. When we were ready Paula approached us and enquired as to what we were interested in. Having explained what we were interested in, Paula took us through the various options, size, fabric, protection etc. My wife was provided with a coffee. We agreed on what we wanted and the order was processed swiftly with explanation of the next steps and delivery process. The whole experience was professional.
3 April 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Very friendly staff
Very friendly staff, easy process. Not keen on delivery charge, should be built into price of goods.
1 April 2026
Reply from DFS Furniture - Crawley
Good morning Colin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
We are so sorry to hear you feel this way regarding the delivery charge. Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
very professional the staff is…friendly The team went above and beyond to ensure my satisfaction. I was blown away by her professionalism
very professional the staff is friendly, and I been show a great selection of products. 10/10
1 April 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Superb customer service
Your advisor Derryn, was most attentive, knowledgable and very professional, Derryn spent a long time with us ensuring that we were given the very best information available.
Both my husband and I are over seventy, and Derryn’s customer service to ourselves was outstanding.
27 March 2026
Reply from DFS Furniture - Crawley
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff great
Staff great, very knowledgeable, professional and patient, really took the time to ensure we were happy
22 March 2026
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We wasn't approached and that made us…
We wasn't approached and that made us feel so relaxed, when we was ready your member of staff was very helpful, made us feel so comfortable and so helpful, we both felt so relaxed with her.
11 March 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
The sales lady was very informative and…
The sales lady was very informative and friendly.
9 March 2026
Reply from DFS Furniture - Crawley
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was amazing
Zoe was amazing! She explained everything so well and could answer any questions I asked. Found her very friendly.
8 March 2026
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant salesman
Brilliant salesman. Fully knowledgeable of the product and extremely helpful.
I fully recommend to ask for Tom at DFS Crawley.
8 March 2026
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Excellent Customer Service
The lady who served us was very informative and friendly. She gave us some space to look by ourselves at first, then when we needed help or any questions she was quick to answer and happy and friendly the whole time while we discussed our options.
7 March 2026
Reply from DFS Furniture - Crawley
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
The lady was very helpful very kind…
The lady was very helpful very kind answered all my questions
2 March 2026
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
The young lady that took us through the…
The young lady that took us through the order was very polite and explained everything well, she answered all our questions with good knowledge
1 March 2026
Reply from DFS Furniture - Crawley
Good afternoon Vee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Service provided at DFS Crawley
Member of staff at DFS Crawley was very helpful. Knowledgeable on the products available and explained things in detail to ,which put my mind at rest. Truly gave a 5 star service.
28 February 2026
Unprompted review
Reply from DFS Furniture - Crawley
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful member of staff
Member of staff was very helpful. Explained the terms and conditions of my purchase. She was very polite and explained the options available to me which put my mind at rest. A real pleasure to do business with. Truly a 5 star service.
28 February 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
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