I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... See more
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Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... See more
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We had to wait before being seen But the sales rep has extremely helpful and knowledgeable Going the extra mile to make sure I selected the right sofa The only problem was that I went over budget... See more
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I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Company details
- #12 of 399 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1k reviews
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My experience at DFS Crawley was very…positive
My experience at DFS Crawley was very positive. The sales person Paula was very professional and polite. She had a very good knowledge of the product I wanted and gave some good advice on maintaining my new purchase. I would have no problem recommending DFS and Paula.
22 February 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Paula met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Crawley, a pleasure.
The trip to DFS Crawley was painless. We had in mind a corner sofa and Tom made it very easy to understand the durability, size differences and fabrics that would suit our needs.
Thank you Tom for your help. Can not wait to get the set in 2 weeks ( express delivery pack).
22 February 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
Amazing
Amazing! We went in 30 minutes before close, but the staff were still so attentive and talked us through the process of ordering a sofa! Very quick and efficient and I left with all information I needed.
22 February 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
the customer service was great
the customer service was great. she thoroughly explained everything we need and not sure about. it made us want to purchase the item straight away.
22 February 2026
Reply from DFS Furniture - Crawley
We appreciate you taking the time to leave us this great review! We are so glad to hear that you had a positive experience and helpful assistance.
Kind Regards,
Vanessa
DFS Customer Support
Be prepared to wait
It was okay, shame the assistant had to keep going off to check other people’s orders. Could have been a lot quicker
22 February 2026
Reply from DFS Furniture - Crawley
Good afternoon John,
We really appreciate your kind review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Fabulous experience
Derryn was amazing, so helpful. There was no pressure to buy and wrote all details down for me to take away. This enabled me to ensure I bought the most suitable sofas. I returned and Derryn was available to go through the buying process and make it easy.
19 February 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
Good morning Trudy,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great staff no pressure to buy
2 February 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Colleague who helped us was amazing
Colleague who helped us was amazing, really knew his stuff and very friendly.
1 February 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Quick and professional service
Quick and professional service, with a personal touch. Went out of their way to resolve a query.
27 January 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Our sales Lady Annie was amazing
Our sales Lady Annie was amazing, didn't rush us, explained EVERYTHING so clearly and took the time to listen, she wasn't there to just get a sale, she was there to ensure we got what we needed. She was so good we ended up buying two sofas.
24 January 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience purchasing our new…
Great experience purchasing our new sofa, the lady who served us was very polite and knowledgable when asking questions
24 January 2026
Reply from DFS Furniture - Crawley
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Would recommend
First time I’ve brought a sofa from DFS. Did some research online and decided to visit the showroom.
I was very impressed by the service we received, discussed options and it wasn’t a hard sell.
10 January 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Had a lovely chap Tom who helped us…
Had a lovely chap Tom who helped us with the purchase of our sofa. He was great to talk to and was an overall smooth purchase.
22 January 2026
Reply from DFS Furniture - Crawley
Good Afternoon Samantha,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Good afternoon Kim,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Good and friendly store
Good selection of different types of furniture. Zoe was very helpful and everything explained clearly.
21 January 2026
Reply from DFS Furniture - Crawley
Good afternoon Carol,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely staff …
The staff were wonderful and very friendly.
They made me a cup of tea whilst completing my purchase of a rug.
They even helped me carry it to my car and get it in!
It was much appreciated!
20 January 2026
Reply from DFS Furniture - Crawley
We're happy to hear that you found our staff wonderful and friendly. We appreciate you mentioning the help you received carrying your new rug to your car and for taking the time to share your experience.
Kind Regards,
Vanessa
DFS Customer Support
Easy to deal with and very helpful …
Easy to deal with and very helpful sales people at the store and they were very patient as we had to come couple of times before we made the decision to purchase our new sofa
20 January 2026
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're glad the sales people were helpful and patient while you chose your new sofa.
Kind Regards,
Vanessa
DFS Customer Support
My sales assistant was very helpful
My sales assistant was very helpful, explained every part of the process clearly and sought advice when necessary. Thank you Paula.
20 January 2026
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
We appreciate you sharing your positive experience with us. We are happy to hear our staff was friendly!
Kind Regards,
Vanessa
DFS Customer Support
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