DFS Furniture - Croydon Reviews 

The gentleman that served me, excellent customer service skills!

Very patient staff

I love my new sofa. It is so comfy and well made. I had to change the delivery date 3 times as my move was delayed which was no problem. I just had to call customer service and they changed it for me. It was delivered promptly at the time they said which was great. The man in the shop explained things clearly and organized the finance for us. Great customer service.

Lovely greeting and helpful, friendly staff. Found the sofa we wanted really quickly, and liked one of the other fabrics in the folder. When going through the purchase, we weren't told that the fabric we chose was over £100 more until we questioned the maths. Then it just kept going up... £125 for delivery, £40 for eaziglide feet, £193 for 5-year fabric insurance, more for a special protective spray, more again for their care products because (and I quote) "there isn't a single high street product you can use to clean this fabric" It's chenille, not antique lace.

We were then put under considerable pressure to buy the enhancements under the guise that they were doing us a deal. Suddenly, the insurance was £90 and not £193. The special feet could be thrown in for free, as well as the product to care for the world's pickiest fabric. They could help us out by letting us pay on delivery to 'get another pay check in'. Every sales trick in the book. We politely declined, but felt like they weren't angry, they were just disappointed.

Halifa was the most attentive sales assistant. Very friendly, very helpful, very knowledgeable and not at all pushy which you can experience elsewhere! I could not sing her praises enough.

Peter was really friendly and allowed us time to browse without being pushy. It was really hot day and he offered us drinks, it was very thoughtful.
The ordering process was easy to navigate and he was engaging and helpful and inclusive of all in the family.

Great customer service. Joy answered all questions and made the sale process a nice
Experience.

We picked the perfect sofa for our needs. Immy was so helpful and professional guiding us through the process and answering all of our questions.
We can’t wait for it to arrive!

My experience was good. Staff were friendly and reassuring. I went back and forth about which sofa to choose and explained clearly the process.

Good range of products. Clean store and nicely arranged furniture displays.
Very helpful, knowledgeable assistant called Joy, nothing was too much trouble for him.

Very pleasant experience buying a sofa with Immy taking our order, he conducted himself professionally without being a pushy salesman, very refreshing and rare to come across. Thank you.

Our salesperson was incredible!! Couldnt ask for better!
Ended up buying a sofa and armchair!

The staff were so helpful and attentive whilst I was in the shop, they were patient while I looked around the store to find exactly what I wanted

The staff who saw me in the shop was very nice and friendly. He helped me to decide on the colour, size and insurance.

The staff was very professional

Joy from DFS Croydon was very help full and easy to deal with . I would definitely recommend his services.

Hasham at Croydon Branch was amazing. He was kind, polite and the experience with him was great.