We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... See more
Company replied
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Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
Company replied
What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... See more
Company replied
Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived
Company replied
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Our customer advisor was extremely…
Our customer advisor was extremely helpful and thorough in ensuring we were comfortable in the experience and our purchase.
7 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff at purley way…
Very helpful staff at purley way store.Spent a long time explaining everything.Very impressed.
24 July 2026
Reply from DFS Furniture - Croydon
Hello Mrs Bateup,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Customer service was excellent
7 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The sales person was professional and…
The sales person was professional and helpful and explained everything fully
6 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing support and speedy service from…
Amazing support and speedy service from the moment we walked into the store
5 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were great!
The staff were great!
Peter and the new member were so lovely, they made the whole process smooth and straightforward.
Very efficient, friendly and professional.😃
5 August 2026
Reply from DFS Furniture - Croydon
Hello Jacqueline,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The customer service was very great 😊
5 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The advisor gave us great insight to…
The advisor gave us great insight to the product without being pushy and gave us the time we needed to make our decision on the purchase
4 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
New Electrical Sopha
Hi There,
I would like to thank you Peter 😊 as he was an Excellent customer Services.
He was Polite , Professional, prompt, clear and very take care of my Self.
I come I sow a sopha and he helped me to go through in each details.
And finally I bought it
Thank you
Luca
The one Electrician LTD
3 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I was very pleased with the service I…
I was very pleased with the service I received from the guy who was attending us ,he was very helpful, patient, friendly and always smiling and everything was well explained.
2 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The customer service was great as I was…
The customer service was great as I was shown all the aspects of the product I was buying. The patience which also followed was amazing to receive as a customer and I was able to purchase my new couch confidently, knowing It was what I wanted.
25 July 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
1 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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