I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... See more
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Sales assistant (Nicky?) Very helpful, informative. Explained things thoroughly. Very easy going and happy to talk and also olet us have time to think. Just what customers want and need. No pushy sal... See more
Company replied
Wayne was fantastic - answered all our questions, explained the process and was not pushy or looking for a hard sell. Told him what we were after and he showed us our options
Company replied
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
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Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4k reviews
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DFS Derby, Tasinah the best staff member!
We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely helpful, patient and most of all super friendly. We ended up buying a completely different sofa to what we had in mind thanks to Tasinah‘s expertise!
She wasn’t pushy at all and helped us find our perfect sofa. What an amazing member of staff you have! Thank you Tasinah! You made our sofa hunt stress free and super easy! ☺️
26 July 2026
Reply from DFS Furniture - Derby
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tasinah met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff with great…
Very helpful staff with great knowledge, really impressed, good layout of shop to try everything too. Even offered us a coffee when walking around! Excellent customer service.
23 May 2026
Reply from DFS Furniture - Derby
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Tehseena guide us really well
Tehseena guide us really well. She was really co-operation and helpfull. 5 starts for her.
25 July 2026
Reply from DFS Furniture - Derby
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
My experience was great
My experience was great, I felt like I was at home, talking to the staff she made me feel relaxd and great me a lot of information, and any questions I ask she answered, I will tell my friends and family if they ever want to get a new sofa, thank you again
21 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Sofa bed…
We went into the Derby store in the Meteor centre. Dominic was extremely knowledgeable, helpful and friendly. He explained everything we needed to know about the sofa, which we then purchased. Thank you so much Dominic for all your assistance.
22 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Relaxed atmosphere
Relaxed atmosphere,no sales people chasing you around the store.
Staff knowledgeable and friendly
Everything to explained very clearly about the sofa I wanted, around good experience.
22 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
We went to DFS Derby and had a…
We went to DFS Derby and had a wonderful experience with Dom, who helped us find exactly what we were looking for. He explained everything to us in detail and make our experience smooth and enjoyable. Thanks for all your help, Dom. Also makes excellent coffee!
21 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A pleasant experience.
The gentleman who served me was very helpful, kind and patient. He did not push me into a decision but gave helpful comments where necessary.
14 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very good service in Derby store…
Very good service in Derby store following doing my own research online
12 July 2026
Reply from DFS Furniture - Derby
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Nice easy and no hassle experience in…
Nice easy and no hassle experience in store with the salesman that delt with our purchase.
13 July 2026
Reply from DFS Furniture - Derby
Hello Martin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were welcomed by Nicky at the Derby…
We were welcomed by Nicky at the Derby store today .She was very helpful in giving us the information we needed regarding the product we bought. Also the process of purchasing was easy and quick.thank you .we can wait to get our sofa ❤️
20 July 2026
Unprompted review
Reply from DFS Furniture - Derby
Hello Manuela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very easy to deal with
Nicky was very friendly and very informative. Answered every question we had and very patient. Really good to deal with and very happy with our purchase
19 July 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service from our advisor…
Great customer service from our advisor Wayne who was really friendly, knowledgeable and accommodating. Cheers
19 July 2026
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Tasinah at dfs Derby was great she…
Tasinah at dfs Derby was great she helped us find our dream sofa.
19 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service from Tasina
Excellent customer service from Tasina. She couldn't have been any more helpful to us. Placing an order was seamless from start to finish, literally have no complaints at all!
17 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service, we didn’t feel rushed to make a decision and the information and knowledge we were given was really helpful
18 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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