Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
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See what reviewers are saying
I picked up 2 ex-display lamps from DFS in Derby. The service was fast and efficient, the staff member Michael was great and help us make our final choices. Well done keep up the fantastic service.
Company replied
We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... See more
Company replied
The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because w... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4k reviews
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Such a helpful member of staff who…
Such a helpful member of staff who talked us through everything clearly - made the purchase super easy
5 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service and advice
Excellent customer service and advice, polite, courteous and a pleasure to have such friendly and knowledgeable staff.
4 July 2026
Reply from DFS Furniture - Derby
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
I am really happy with my experience in…
I am really happy with my experience in your showroom today. Staff were very helpful and friendly. They answered every question I asked about my purchase in a very friendly and honest way.
I felt welcomed in a warm and friendly way. I was even offered a cup of tea which was very nice.
3 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The experience was good.staff was nice…
The experience was good.staff was nice and friendly especially sunny and Mark..
3 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A relaxing, non-pressured experience!
We were very impressed with the choice of furniture & cost but felt really comfortable, browsing at our own pace. Dominic was exceptionally good, giving us plenty of advice (& patience!) when needed but also allowing us to look round and discuss things on our own. We're now looking forward to our chairs being delivered.
30 June 2026
Reply from DFS Furniture - Derby
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very happy with sunny helpful polite…
Very happy with sunny helpful polite and new her products 😀
27 June 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and approachable
Very friendly and approachable . Knowledgeable and with a “can do” attitude .
27 June 2026
Reply from DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
left to browse in peace
left to browse in peace. when we were ready for some advise the assistant was very friendly and helpful. 10/10
26 June 2026
Reply from DFS Furniture - Derby
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very friendly explained everything so…
Very friendly explained everything so it was easy to understand. Was very patient and answered all questions.
26 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very pleased with the salesman every…
Very pleased with the salesman every thing was explained an excellent service
17 June 2026
Reply from DFS Furniture - Derby
Hello Vanda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Courtney from start to finish was…
Courtney from start to finish was amazing. Excellent sofa knowledge and great customer service. Relaxed and not pushy. Thank you for your service I would highly recommend.
24 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Courtney was very experienced and…
Courtney was very experienced and helped us with sizes and measurements he was very knowledgeable about the sofa’s.
Very satisfied with the service we received and are looking forward to receiving our sofas.
16 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful, easy to sort
15 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Good selection of Sofa's ,leather &…
Good selection of Sofa's ,leather & fabric.Recliner ,manual & electrical.Good pleasant service
13 June 2026
Reply from DFS Furniture - Derby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and efficient because i…
Very helpful and efficient because i wanted to get home after work without spending to much time at the store.
8 June 2026
Reply from DFS Furniture - Derby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Got spoken to by a lovely sales man
Got spoken to by a lovely sales man, no pressure at all and he most definitely knew exactly what he was talking about when it came to sofas, excellent knowledge and excellent customer service.
21 June 2026
Reply from DFS Furniture - Derby
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
We purchased our sofa from Courtney at…
We purchased our sofa from Courtney at the Derby branch he was friendly, knowledgeable and very approachable.
21 June 2026
Reply from DFS Furniture - Derby
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Good product, professional service
I was looking for a chair to compliment a leather sofa bought from DFS a few years back. Met by Sunny who was pleasant, enthusiastic and helpful, but without being pushy. After deciding to buy a particular chair Sunny completed the sale with further information, and advice and the whole matter was dealt with in a professional, and friendly manner. I would have no hesitation in dealing with Sunny and DFS again.
20 June 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Fantastic customer service
Fantastic customer service, very good knowledge of products and what would be best suited for my needs
20 June 2026
Reply from DFS Furniture - Derby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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