Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
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We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... See more
Company replied
I picked up 2 ex-display lamps from DFS in Derby. The service was fast and efficient, the staff member Michael was great and help us make our final choices. Well done keep up the fantastic service.
Company replied
The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because w... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4k reviews
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Got spoken to by a lovely sales man
Got spoken to by a lovely sales man, no pressure at all and he most definitely knew exactly what he was talking about when it came to sofas, excellent knowledge and excellent customer service.
21 June 2026
Reply from DFS Furniture - Derby
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
We purchased our sofa from Courtney at…
We purchased our sofa from Courtney at the Derby branch he was friendly, knowledgeable and very approachable.
21 June 2026
Reply from DFS Furniture - Derby
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Good product, professional service
I was looking for a chair to compliment a leather sofa bought from DFS a few years back. Met by Sunny who was pleasant, enthusiastic and helpful, but without being pushy. After deciding to buy a particular chair Sunny completed the sale with further information, and advice and the whole matter was dealt with in a professional, and friendly manner. I would have no hesitation in dealing with Sunny and DFS again.
20 June 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Fantastic customer service
Fantastic customer service, very good knowledge of products and what would be best suited for my needs
20 June 2026
Reply from DFS Furniture - Derby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Tasinah, Coffee and Comfort…
Tasinah made our experience comfortable and relaxed. We attended with our 5 year old so you can imagine keeping her entertained whilst picking our sofa was difficult! All our questions were answered, and at no time did we feel rushed or pressured. Thanks for the help. PS… decent coffee as well. 👍🏻
20 June 2026
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Tasinah was a huge help when choosing…
Tasinah was a huge help when choosing our new sofa, she went above and beyond with us but also our 5 year old daughter. She made such an effort would recommend her 100 times over. If you need anything at all from dfs then ask for Tasinah
20 June 2026
Unprompted review
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The service i received buying my sofa…
The service i received buying my sofa was fantastic. I'm very pleased and can't wait to receive my sofa.
13 June 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We didn't feel under pressure to buy…
We didn't feel under pressure to buy and we was informed of the product in a detailed way
This enabled us to make the decision to buy the furniture
The person who served me and my husband was called Suni and her customer service was really good
Overall my experience was excellent and I'm looking forward to my new furniture
19 June 2026
Reply from DFS Furniture - Derby
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Nicky was lovely & sorted exactly what…
Nicky was lovely & sorted exactly what I wanted happily
18 June 2026
Reply from DFS Furniture - Derby
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Friendly staff helped me with the…
Friendly staff helped me with the choice of sofas and the combinatipn I wanted for the sofas i chose.
9 June 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Customer Service in the shop
Customer Service in the shop. Wayne was particularly helpful and thorough in detailing the product being purchased and it's up-keep once delivered. He was patient when i asked questions and seemed to want to fully inform customer of details. Process was easy and didn't feel pressured as some sales people can be a little full on.
15 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
It was so nice from start to finish
It was so nice from start to finish. We just went in to look around and ended up shopping 😭😂🤷🏼 It was a fantastic and very helpful service so definitely will go back but first I need to save up again😂😂🤷🏼
14 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nicola was very helpful and very polite…
Nicola was very helpful and very polite
She made us comfortable and relaxed
We’ve used DFS before and also as our family as we’ve always had great service from your store would recommend any one to go there.
Thanking you very much
Mr Keith Carr
14 June 2026
Reply from DFS Furniture - Derby
Hello Keith,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Nicola.
Kind regards,
Lia
DFS Customer Support
Very good service and was extremely…
Very good service and was extremely helpful & friendly.
13 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Competent
Competent, friendly and knowledgeable staff member Amy, the sofa was exactly what we were looking for.
13 June 2026
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly, Helpful sales assistants
Friendly, helpful sales assistants especially Tassina and Nicky
13 June 2026
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Extremely helpful, knowlegeable,, made us feel at ease, helped pick a suite to meet our needs and budget
13 June 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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