Good range of furniture in friendly, welcoming shop. Knowledgeable and helpful staff. Thank you to Jas who was super patient and waited through several to FaceTimes to my husband to make my decision!... See more
Company replied
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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My wife and daughter came with me to help choose a new sofa. We tried several styles and fabrics, and finally settled on the sofa and an armchair that we all agreed on. The sales person was very helpf... See more
Company replied
Michelle was very helpful, knowledgeable and made the whole experience a pleasure. No hard sell and answered the numerous questions we threw her way. Can't fault.
Company replied
I had a very positive experience in the Droitwich showroom. All the staff I encountered were very pleasant and helpful. I mainly dealt with Lee who provided greta service and demonstrated a lot of kno... See more
Company replied
Company details
- #14 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 234 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4k reviews
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Staff really friendly and helpful
Staff really friendly and helpful, we were left to browse without being followed round we were given a 3 week delivery window but it only took a few days which was perfect as it meant we could remove our old furniture before we went away.
14 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Great customer service, very informative and not pushy with selling things you don’t want or need..
19 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Michelle was very helpful
Michelle was very helpful, knowledgeable and made the whole experience a pleasure. No hard sell and answered the numerous questions we threw her way. Can't fault.
19 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Initially we had to wait to be seen by…
Initially we had to wait to be seen by a sales manager due to sickness/annual leave which was explained and apologised for the delay. Staff member was very knowledgable and experienced
18 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Lovely staff
Good range of furniture in friendly, welcoming shop. Knowledgeable and helpful staff. Thank you to Jas who was super patient and waited through several to FaceTimes to my husband to make my decision! A top man.
14 July 2026
Unprompted review
Reply from DFS Furniture - Droitwich
Hello Katie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Choosing a new sofa.
My wife and daughter came with me to help choose a new sofa. We tried several styles and fabrics, and finally settled on the sofa and an armchair that we all agreed on. The sales person was very helpful and knowledgeable, and explained things to us about how the furniture was made and the fabrics used. We were very happy with the whole process.
20 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff where very helpful and…
Staff where very helpful and knowledgeable. great experience .
16 July 2026
Reply from DFS Furniture - Droitwich
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Welcoming and friendly
Welcoming and friendly, tried out the recliners, several to see which one suited my body and was comfortable to sit in. To make sure I had the right chair for me. Person centred care, at all times.
14 July 2026
Reply from DFS Furniture - Droitwich
Hello Susan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very friendly people
12 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Knowledgeable staff who made the whole…
Knowledgeable staff who made the whole experience easy.
12 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Lee was very helpful and knowledgeable…
Lee was very helpful and knowledgeable when we asked questions.
Highly recommended 👍🏻
11 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Knowledgable and Helpful Staff
I had a very positive experience in the Droitwich showroom. All the staff I encountered were very pleasant and helpful. I mainly dealt with Lee who provided greta service and demonstrated a lot of knowledge about all the products on offer and genuine enthusiasm for their quality.
10 July 2026
Reply from DFS Furniture - Droitwich
Hello Ms Docherty,
We are really grateful for your kind words and for sharing your experience in our store with Lee. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Left a previous review and got the…
Left a previous review and got the names wrong. It was Michele and Lee who were so helpful. I had said Ian! Sorry Lee.
8 July 2026
Unprompted review
Reply from DFS Furniture - Droitwich
Hello Jacqueline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Beautiful sofa
Beautiful sofa . So sofe and lots of space for my family. Love it very much. The staff was lovely and had lots of patience. Thank you very much.
27 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lee was helpful
Lee was helpful, informative and listened.
We were very happy with the advice and service.
8 July 2026
Reply from DFS Furniture - Droitwich
Hello Amy,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lots of choice and really helpful staff
Lots of choice and really helpful staff, especially Lee who was fabulous
8 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
I visited the DFS Droitwichtoday and I…
I visited the DFS Droitwichtoday and I am so happy! Lee helped me pick the right furniture. He was very kind, did not rush me, and everything fast, clear and simple.
7 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Made to feel real special and the…
Made to feel real special and the service was amazing I would recommend it to anyone and a big thanks jazz
7 July 2026
Reply from DFS Furniture - Droitwich
Hello Paul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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