No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... See more
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
I had a great experience whilst choosing a new suite. Both May and Jackie were extremely friendly, helpful and patient, answering so many questions and giving valuable advice without pressure, I love... See more
Company replied
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... See more
Company replied
Had such a fantastic experience buying my sofa today! The lady who helped me was so friendly, welcoming, and genuinely lovely to chat with—we even ended up swapping dog stories and looking at photos o... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
I was served by Paisley at the…
I was served by Paisley at the Droitwich store, I came in twice and on both occasions had lots of questions, she was patient, kind and no question was too much for her, she guided me through my purchase and explained everything perfectly what an asset to the store!
9 August 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
May was very knowledgeable about the…
May was very knowledgeable about the sofa that we wanted to buy, and explained clearly about the insurance products that we brought,
9 August 2026
Reply from DFS Furniture - Droitwich
Hello Barry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Nice range of sofas to look at and try
Nice range of sofas to look at and try. Helpful staff
8 August 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Pleasant professional staff allowed…
Pleasant professional staff allowed time for browsing not pushy.
5 August 2026
Reply from DFS Furniture - Droitwich
Hello Tim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Top service
Lee was super today, gave us the time we needed to make sure it was the sofa we really wanted. Then went through everything for us and all the details we needed to know.
Brought our last sofa 20 years ago and it’s lasted that long so come back again for another one and top service yet again. Can’t wait for it to be delivered now.
2 August 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable salesman
2 August 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was super helpful
Lee was super helpful! He made our measurements work and we left very happy!
1 August 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young girl who looked after us was…
The young girl who looked after us was very pleasant and very informative about everything, she is a credit to you
31 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The service in store was fantastic
The service in store was fantastic. A lovely Lady called May helped me identify the sofa which was right for me. She was a wealth of knowledge around all the different sizes and models. I was super impressed. A few weeks later when it came to purchasing the Sofa a gentleman called Lee helped me. He was very friendly, polite, knowledable and made buying my first sofa a fun experience
31 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Well explained and very friendly staff…
Well explained and very friendly staff ,affordable prices
31 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great choice of Sofas
Great choice of Sofas, we went specifically to see the Country Living brand sofas and ended up buying from the Joules range.
The staff were great, very warm and welcoming, very knowledgeable, giving us time to decide what we wanted. We were mostly supported by Paige who was very patient and supported us to make the right choice for us.
31 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Fantatsic service!
Fantastic service from May at the Droitwich store. She was very patient and listened carefully to our requirements; she was not pushy at all, and we have left the store extremely happy, looking forward to our new sofa in time for Autumn. 10/10! Wonderful service!
31 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
very informative staff …
very informative staff from Jackie and especially store manager Mark.excellent
30 July 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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