John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... See more
Company replied
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See what reviewers are saying
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... See more
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... See more
Company replied
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom
- 0333 999 9815
4.9
Excellent
5k reviews
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Reply from DFS Furniture - Farnborough
Hello Suzanne,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
John was extremely helpful and the…
John was extremely helpful and the entire order process was speedy. We had a complete overview of the services offered.
7 July 2026
Reply from DFS Furniture - Farnborough
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with John.
Kind Regards,
Jordan
DFS Customer Support
Sylvia was helpful and efficient
Sylvia was helpful and efficient, offered us a drink and was a pleasure to engage with
5 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
The staff that attended to us was very…
The staff that attended to us was very kind and helpful. He was really nice and very understanding. I forgot his name but he is an older guy. He has got great personality
6 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The staff were extremely professional…
The staff were extremely professional and helpful. Our sales agent Tahira is an amazing lady she proposed something for us to buy and we did . I wouldn’t have bought anything without her assistance your company is lucky to have person like here
6 July 2026
Unprompted review
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff, took time to answer any questions we had and made ordering process very pleasant!
5 July 2026
Reply from DFS Furniture - Farnborough
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service didn't feel under any…
Great service didn't feel under any pressure to buy. The young man that looked after us was a breath of fresh air. Nothing was to much trouble.
28 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff very helpful and knowledgeable
Staff very helpful and knowledgeable. We had not planned to buy that day but the sofa etc were ideal ad there was no reason to delay. Sonia was very helpful and knowledgeable.
4 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Ben was extremely helpful and very…
Ben was extremely helpful and very knowledgeable and was able to give us options and talk us through what we were looking for.
5 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very satisfied with service in store
Store personnel were very helpful. Offered drinks while we looked around and decided. Answered questions professionally
5 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Discussed options
Discussed options. Placed order which was rechecked by another assistant before being placed. Courteous and friendly
4 July 2026
Reply from DFS Furniture - Farnborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The customer service is very good
The customer service is very good, nothing is too much trouble and you feel like a valued customer. A big thank you to Billy for exceptional service.
4 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Tahira at DFS Farnborough
Five-star service from Tahira at DFS Farnborough. Her product knowledge and professionalism were outstanding. She walked us through all the fine details and options available, ensuring we were completely confident with our decision. Brilliant service from start to finish!
4 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Very efficient friendly service
Very efficient friendly service. No hard sell. Very pleasant experience
4 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Sylvia was amazing and a gave is…
Sylvia was amazing and a gave is exactly what we needed. She knew the answers to all of our questions and is a real asset to your company.
4 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sonia helped me secure my sofa in DFS…
Sonia helped me secure my sofa in DFS Farnborough. She was so personable, thoughtful and really knew how to guide me on what I was looking for. Sofa shopping could have been stressful but with Sonia it was made easy, fun and I almost want to buy another one!
2 July 2026
Reply from DFS Furniture - Farnborough
Hello Dan,
We are really grateful for your kind words and for sharing your experience in our store with Sonia. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great service !
Billy looked after us,he showed the right amount of attentiveness but also allowed us enough time to browse on our own. He answered all our questions and wasn't at all pushy. We felt he went the extra mile and he is a credit to DFS.
1 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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