Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... See more
Company replied
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See what reviewers are saying
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... See more
Company replied
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... See more
Company replied
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... See more
Company replied
Company details
- #12 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 94 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10k reviews
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emma was great easy to deal with
2 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff were very friendly and…
The staff were very friendly and helpful,the salesman who sorted are order out was very professional.
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Ask for Pamela
Ask for Pamela! Amazing, great, makes a lovely cup of 'T'. Full professional service, made a great deal on top of the advertised deal. Even the dog was welcomed, which make the choice easy for us
2 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
Great customer service from emma and…
Great customer service from emma and manager. Was very friendly
2 August 2026
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
A pleasure to shop at DFS
The showroom is light, bright, friendly and well laid out, we especially liked the coordinated accessories.
The staff did not pressurise us, but responded immediately when we asked for information about a settee. He was friendly, helpful and gave us useful information about the settee.
Our order was recorded quickly with minimum fuss and we liked the fact the order was checked by another member of staff to ensure it was correct.
We were pleasantly surprised at the quick delivery time- only 2 weeks!! Very excited!!
We’re also impressed with the five year guarantee and our member of staff gave us valuable information about how to keep the settee in good order.
Altogether an easy, reassuring and pleasant experience, thank you we will definitely recommend DFS 👍
2 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great service from the man who served…
Great service from the man who served me. Nothing was a bother and he explained well about the fabric of sofa and how to look after it. He gave great advice on colours and explained various options on how to pay. Overall a great service.
1 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Shell from the Gateshead branch was…
Shell from the Gateshead branch was welcoming and helpful the second we stepped through the front door. Her helpfulness and expertise made the process so simple in us purchasing our dream sofa.
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Good clear help from staff on floor
Good clear help from staff on floor. Clear explanation of terms and products available with purchase.
26 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
PAUL was very helpful and explained…
PAUL was very helpful and explained everything about the sofas we chose,customer service exceptional
2 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Paul.
Kind Regards,
Jordan
DFS Customer Support
Greeted by friendly staff upon entering…
Greeted by friendly staff upon entering the store but didn't feel 'ambushed'. The lovely Emma dealt with us and was so smiley and helpful. A really pleasant experience.
1 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Emma.
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Lewis was very helpful and up front. Took only 20 mins to buy and order my items. Excellent experience.
1 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lewis.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Smooth process and friendly throughout.
1 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
We called into DFS just to browse at sofas, not intending to purchase that day. We were approached by Rachel who was very friendly making us feel relaxed, she was knowledgeable about the product. She emailed us all the information. We left the shop to visit a friend but returned a few hours later to make a purchase. Great customer service.
31 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Emma is a credit to your team
Emma is a credit to your team.
I return to DFS as I always get great friendly service from Emma.
29 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Super choice and very helpful staff
Was helped and guided by Mark today when I bought my new sofa. Expert advise and really helpful, very friendly and best of all not pushy.
30 July 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Mark met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Mark was very friendly and…
Mark was very friendly and knowledgeable
We felt at ease and under no pressure to purchase. Mark offered refreshments. Overall a very positive experience
30 July 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mark.
Kind Regards,
Jordan
DFS Customer Support
Excellent Service
The whole experience was very quick and easy with no hard sell and we came away very happy with our purchase, highly recommended 😃
30 July 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly Staff
Lovely lady (Pamela) in store gave us time & space to browse. I think she'd realised my partner & I were between two choices. And once out choice was made, we were offered a coffee & she continued to be very helpful through the purchase.
20 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
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