Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... See more
Company replied
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... See more
Company replied
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... See more
Company replied
Company details
- #12 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 94 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service, polite delivery guys, all set up, rubbish taken away, and fast too
8 March 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Kerry,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful lady got what I needed…
Very helpful lady got what I needed every item explainedha
27 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sales assistant very helpful
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff very nice and helpful
26 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The fa t that I was allowed time…
The fa t that I was allowed time to.look around the show room and not being pressured by sales people pushing for a quick sale. The salesman was polite informative and friendly o pressure.
26 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Carmel La-z-boy in willow
There was no hassle, no sales person was constantly on your back, you were left to browse and if you needed help, the help was there straight away, the member of staff that helped me was very patient whilst I made my decision
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Rachel was very approachable and…
Rachel was very approachable and knowledgeable about the products we were looking at. She was friendly and an asset to DFS. I would seek out Rachel in the future if I was visiting DFS
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nice guy paul
The guy that served my daughter and I was really helpful and friendly would recommend this store
25 July 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
lovely staff
26 July 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
the staff where nice and pacient
the staff where nice and pacient. They answered all our questions very kindly. well trained and very nice staff
24 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really friendly
Really friendly, helpful staff, the furniture I wanted was in the store so we were able to see it in person and try it out
24 July 2026
Reply from DFS Furniture - Gateshead
Hello Victoria,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lewis was most helpful with the whole…
Lewis was most helpful with the whole process and he was very informative about the products.
24 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Kevin,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent helpful staff made the…
Excellent helpful staff made the purchase very easy.
First class customer service all the way
22 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Marc from DFS in Gateshead made my…
Marc from DFS in Gateshead made my experience purchasing furniture very easy from start to finish. He gave me excellent advice regarding which sofa to buy which would accommodate having pets, and he explained all about the 5 year cover plan which will protect my furniture. Additionally he showed empathy for my health condition, helping me to choose a sofa that was suitable. Marc went above and beyond even staying way past his shift finish time to help me. I had the best customer experience ever in DFS and I would highly recommend them and in particular Marc to help you buy new furniture. A****
22 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Paul was very helpful and professional…
Paul was very helpful and professional throughout our visit, everything was explained in great detail and he answered any questions we had were in a very thorough and helpful manner. Great service 👍
21 July 2026
Reply from DFS Furniture - Gateshead
Hello Rob,
We are really grateful for your kind words and for sharing your experience in our store with Paul. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Perfect Service
No pressure, friendly welcoming and allowed me to browse. Offered really helpful advice and suggestions - after shopping around returned and purchased. Simple and easy from start to finish, also best selection available.
21 July 2026
Reply from DFS Furniture - Gateshead
Hello Gillian,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We were made very welcome staff were…
We were made very welcome staff were very polite and professional!! Sales lady explained everything clearly,
Thank you.
20 July 2026
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great Customer Service
Zak was very helpful and calming which was great as this was my first time purchasing a sofa. Went thought everything with me in detail and made it a very clear and easy purchase. Thank you😀
20 July 2026
Reply from DFS Furniture - Gateshead
Hello Lucy,
We are really grateful for your kind words and for sharing your experience in our store with Zak. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.