The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where
Company replied
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See what reviewers are saying
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... See more
Company replied
We couldn’t recommend DFS enough! Dan was so helpful in store - really listened to what we wanted and advised us thoroughly. Can’t wait until our new sofa arrives :)
Company replied
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... See more
Company replied
Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2k reviews
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Wrong sofa delivered
Wrong sofa delivered, covered in holes and missing electric cables and headrest.
Was also a sticker on it as someone else’s faulty return which they’ve tried to fob off on someone else. Store very unhelpful, said I would have to wait for a replacement- fair enough. When it came to arranging delivery for the replacement I was told I should be lucky and thankful someone else’s order had been cancelled to bring my replacement forward.
Rude staff, who just say it’s not there issue in the shop.
29 July 2026
Unprompted review
Reply from DFS Furniture - Grantham
Good Afternoon Sarah,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received from DFS.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Grantham
Hello Peter,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We couldn’t recommend DFS enough
We couldn’t recommend DFS enough! Dan was so helpful in store - really listened to what we wanted and advised us thoroughly. Can’t wait until our new sofa arrives :)
26 July 2026
Reply from DFS Furniture - Grantham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Coffee was lovely staff member was very…
Coffee was lovely staff member was very helpful abd polite and made everything very easy for us explained the process step by step
26 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The gentleman was friendly not pushy…
The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where
26 July 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Dan was very helpful from the outset
Dan was very helpful from the outset. Answered all our questions, advised accordingly, very friendly, knowledge and professional.
13 July 2026
Reply from DFS Furniture - Grantham
Hello Lindsey,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience!
Great experience! Came in to order the orka sofa & Dan was amazing at explaining everything thoroughly! Would recommend going into store to order so they can answer any questions you might have!
14 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I had a very pleasant experience at…
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my daughter, which I truly appreciated. Thank you for your excellent customer service!
12 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Such a polite and helpful young lady
Such a polite and helpful young lady. Very knowledgeable and talk through all the pro and cons of extras that we took then all
11 July 2026
Reply from DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Helpful knowledgeable staff not pushy
9 July 2026
Reply from DFS Furniture - Grantham
Hello Irene,
Thank you so much for taking the time to give us an amazing review and to share your experience with others.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very good very good
4 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello Louise,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Efficient service
Being disabled, I didn't want to spend forever looking and constantly badgerd by staff. My experience was quick and efficient. In and out within 30 with new sofas.
Great staff (Grantham)
1 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good Customer Care
Good Customer Care
Sammy at the Grantham branch was very thorough with all the details we required and was very imformative. She had a very polite nature. Great customer care.
28 June 2026
Reply from DFS Furniture - Grantham
Hello Andy,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The salesman
The salesman, Andrew was very professional. He covered every issue connected with buying a suite, ensuring the purchase was right for me. Excellent customer service
25 June 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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