The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where
Company replied
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See what reviewers are saying
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... See more
Company replied
We couldn’t recommend DFS enough! Dan was so helpful in store - really listened to what we wanted and advised us thoroughly. Can’t wait until our new sofa arrives :)
Company replied
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... See more
Company replied
Company details
- #14 of 399 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 237 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2k reviews
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Reply from DFS Furniture - Grantham
Good afternoon Kev,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Exceptionally helpful service!
Exceptionally helpful service from Andrew at the Grantham store; no pressure, no upsell, no rush to decide, very knowledgeable, I can't fault the experience. The sofas look great, very comfy, nice fabric choices. Definitely recommend.
4 May 2026
Reply from DFS Furniture - Grantham
Good afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good afternoon John,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
We had an excellent first experience…
We had an excellent first experience with the Grantham Branch of DFS. Our sales persons Sammi was very open and friendly and efficient.
3 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great selection of furniture and options to suit our home. Excellent and friendly service!
3 May 2026
Reply from DFS Furniture - Grantham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
No pressure sales
Great selection to choose from
No pressure sales
The sales lady we dealt with Demi, was very knowledgeable and professional
3 May 2026
Reply from DFS Furniture - Grantham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Demi met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
No direct pressure to buy
No direct pressure to buy, comprehensive information, polite and friendly staff.
30 April 2026
Reply from DFS Furniture - Grantham
Good afternoon Angela,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
A pleasant & smooth purchase
A very friendly, informative & personalised and experience. Demi was knowledgable and friendly. Attentive & gave us all the time we needed.
27 April 2026
Reply from DFS Furniture - Grantham
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Professional, warm and patient.
Warm, no hassle approach and we're able to approach for assistance when we were ready.
Demi in sales went above and beyond, giving us full clarity from the brands, options, different ideas of what she thought we might like. Helped us with understanding our payment options what kind of insurance we could take. She made sure we were not rushed and that we were 100% set on the right sofa. Nothing but a pleasure from start to finish.
26 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sammy was lovely and really helpful…
Sammy was lovely and really helpful when buying our sofa.
26 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Given 1* as not able to give zero
Given 1* as not able to give zero. We recently bought 2 new electric recliners from DFS , we have bought from DFS in the past and things have been good.
Unfortunately this time is not so good , within a few days of delivery we had wrinkles on the seats after just a few hours of sitting on them.
DFS came out twice but said it’s what they call puddling and we need to redress the seats after sitting on them.
On all the furniture we have bought over the years we have never had to do this and had never heard of it. So as far as they are concerned there is no fault.
We now have 2 new settees that cost £2500 they look 10 years old.
I think , can’t prove it but engineers never denied it that the furniture is now made in China , not that they advertise this.
I m now going to seek legal advice but just wanted to make people aware that what they think they are buying is not very good quality and is actually rubbish and there so called 10 year guarantee , is about as much use as an ashtray on a motor bike.
My advise is don’t buy from DFS.
Unable to attach pictures unfortunately.
12 March 2026
Unprompted review
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Andrew was great
Andrew was great. Gave us space to make a decision and then very thorough and friendly over advice and payment options.
15 April 2026
Reply from DFS Furniture - Grantham
Good morning Lee,
Thanks for your lovely feedback, we’re glad to hear Andrew met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very pleased with this store
Very pleased with this store, we were able to take leather samples home to match our decor, Dan was very patient and explained all our options and offers to us.
15 April 2026
Unprompted review
Reply from DFS Furniture - Grantham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Dan at the Grantham DFS was very good.
Dan at the Grantham DFS was very good, friendly, polite, and made you feel very welcome. Great at explaining all about the sofa's, warranty etc. would recommend him if you are thinking of buying from DFS.
13 April 2026
Reply from DFS Furniture - Grantham
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Very good assistant Sammy
Very good assistant Sammy with excellent product knowledge, pleasant and helpful.
However, the designs we wanted to see (Zella Torren) were not in the store (online only). How can you judge a sofa without actually sitting on it?
12 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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