DFS Furniture - Greenwich Reviews 

1,347
TrustScore 5 out of 5

4.9

Unit 4, Peninsular Retail Park, SE7 7TZ London, England, GB


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Rated 5 out of 5 stars

Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more

Company replied

Rated 5 out of 5 stars

Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would l... See more

Company replied

Rated 5 out of 5 stars

really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS

Company replied

Rated 5 out of 5 stars

I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #11 of 246 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom

  • +443339999777

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,347)

99,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Staff were friendly and attentive as well as informative.

Really gave me their time by sitting with me and planning my living room.

Had a very pleasant experience and I’m happy I chose DFS.

20 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Jasmin,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Answered all
Questions we asked. Knowledgable about products she was selling!

17 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Karima was very professional and…

Karima was very professional and helpful.
She explained everything with detailed understanding.
10 out of 10.

Please Say thank you from me.

17 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

This is our 2nd sofa from DFS .

This is our 2nd sofa from DFS .. An amazing helpful team particularly Sameera who went through all details with us.

16 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Mohamed,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Moh gave us a warm and welcoming…

Moh gave us a warm and welcoming greeting as we entered the store. He was attentive and approachable, taking the time to understand our needs while also giving us the freedom and space to explore and choose the sofa that was right for us. His polite manner, excellent communication and genuine willingness to help made our experience at DFS enjoyable and stress-free. We would also like to extend our thanks to the other members of staff who assisted us during our previous visits.

14 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

We’ve purchased a sofabed at DFS…

We’ve purchased a sofabed at DFS Greenwich and we have been treated professionally and kindly by Mo, who explained very well all details, helped us get the right configuration for our needs and guided us through the whole process in a super efficient way. Thanks

12 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Sameera at DFS GREENWICH was excellent

Sameera at DFS GREENWICH was excellent. She was very welcoming, respectful, helpful and knowledgeable. Her customer service skills are outstanding.

12 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The customer service is exceptional

Customer service was excellent. I felt at ease right through the transaction. Was very pleased with the staff

15 June 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good experience

Mo was very professional, he explained everything about the sofa in great detail, and made sure I was happy with my options and choices.
Everything was then double checked by a different member of staff and finally Mo took my payment.

9 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Julia,

We are really grateful for your kind words and for sharing your experience in our store with Mo. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience shopping at DFS Furniture. The staff were friendly, welcoming and happy

9 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Madhav,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Positive experince

Positive experince
Very supportive, patient, positive advice and approachable.

8 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I ordered a sofa from the Greenwich DFS…

I ordered a sofa from the Greenwich DFS store, and I would like to thank the staff member who helped me that day. He was very kind, patient, and extremely helpful throughout the whole process. I really appreciate his excellent customer service. Thank you very much!

6 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Tom from Charlton couldn’t have been…

Tom from Charlton couldn’t have been more helpful if he tried. He was so genuine, which led us to buying a suite. We trusted him and he made us feel like we were importannt to have m

8 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The level of the customer service…excellent customer service

The level of the customer service received from the lady that attended to me was excellent. Very friendly

7 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Tokunbo,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff were very helpful as I seen…

The staff were very helpful as I seen some sofas and the salesperson went out of his way to show me the options

6 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The sale person that deal with me very…

The sale person that deal with me very helpful and professional and give great customer service

6 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Moe was very good when it came to…

Moe was very good when it came to explaining the whole process and would definitely come back in the future. Overall a very good customer service

5 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

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