Made to feel welcome and not initially pressurised into buying a particular item but was offered any help or assistance if required. We were looking for a corner sofa, but was restricted on size. The... See more
Company replied
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See what reviewers are saying
Andy in Stoke store was absolutely amazing and very patient with having to find a way to fit enough sofas in our lounge due to our large family. Cannot fault it great personality, happy, sup... See more
Company replied
We were welcomed on entering the showroom but never felt 'pressured' by any of the staff. We were allowed to browse at our leisure and even offered drinks. Plenty of choice of sofa's and nothing was... See more
Company replied
Purchased sofa chair and stool today. Ross was absolutely amazing. Went through everything with me in detail, explained the different leather types, discussed the financial aspects in detail. Made me... See more
Company replied
Company details
- #15 of 396 best companies in Home Furniture Shop
- #2 of 51 best companies in Furniture Accessories
- #11 of 234 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #6 of 92 best companies in Sofa store
- #2 of 24 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lisa
Lisa, our sales assistant was freindly knowledgeable and efficient. Great transaction, very pleased with our purchase .
10 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order Placed
We were welcomed on entering the showroom but never felt 'pressured' by any of the staff.
We were allowed to browse at our leisure and even offered drinks.
Plenty of choice of sofa's and nothing was too much trouble when we did ask for advice
10 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Made to feel welcome and not initially…
Made to feel welcome and not initially pressurised into buying a particular item but was offered any help or assistance if required. We were looking for a corner sofa, but was restricted on size. The sales lady was most helpful in showing us a couple of units after trawling through her laptop to find the right combination. We eventually purchased the unit and in addition, a King size mattress along with several other items. She is an asset to the company.
9 June 2026
Reply from DFS Furniture - Hanley
Hello Monty,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The staff were so friendly and helpful
The staff were so friendly and helpful, they explained everything well with excellent explanation.
9 June 2026
Reply from DFS Furniture - Hanley
Hello Anita,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Beth
The employee who dealt with me was very pleasant and explained all about the 3 piece I purchaced she was very helpful.
8 June 2026
Reply from DFS Furniture - Hanley
Hello Mr Lockyer,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sales girl brilliant...we got the…
Sales girl brilliant...we got the furniture exactly what we wanted..
8 June 2026
Reply from DFS Furniture - Hanley
Hello Dave,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience
Staff were fantastic in store
The staff I spoke to on the phone (Beverly ) was lovely and really helpful
31 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
7 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Linsey was very helpfull and explained…
Linsey was very helpfull and explained everything g
14 May 2026
Reply from DFS Furniture - Hanley
Hello Bernadette,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Andy in Stoke store was absolutely…
Andy in Stoke store was absolutely amazing and very patient with having to find a way to fit enough sofas in our lounge due to our large family.
Cannot fault it great personality, happy, supportive, fab people skills nothing wasn't a problem.
Please give this guy acknowledgement for his hard work and amazing customer skills
Regards
Angela and rob
6 June 2026
Reply from DFS Furniture - Hanley
Hello Angela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable very…
Very helpful and knowledgeable very good experience. Went through everything that I needed.
6 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello Jake,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
Honest, straight talking staff who efficiently assisted me in make my decisions and my purchase.
Great customer service all round, especially from Beth
5 June 2026
Reply from DFS Furniture - Hanley
Hello Tim,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Explained everything well till I knew…
Explained everything well till I knew what I was getting very friendly
29 May 2026
Reply from DFS Furniture - Hanley
Hello Geoff,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great service made everything simple
Great service made everything simple. Even helped with measuring to ensure it will fit
3 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
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