Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... See more
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It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my... See more
Company replied
B was amazing. From start to finish, from the explanation and demo, to the completion of the documents. we sat and waited to order our new sofa, as she was dealing with another customer. So we waited... See more
Company replied
Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in de... See more
Company replied
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5k reviews
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When the Delivery drivers have unpacked…
When the Delivery drivers have unpacked the chair from the plastic they have caught the chair with their knife. Not happy 😩
18 July 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have received with your delivery, We are happy to see that you have been contacted in regard to getting this resolved.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Very attentive not pushy
Very attentive not pushy, good product knowledge polite and professional
5 August 2026
Reply from DFS Furniture - Hanley
Hello Yvonne,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who sold me a lovely electric…
The lady who sold me a lovely electric armchair was very helpful and patient and the two delivery men were fantastic and very helpful. All three gave a great service and are a credit to DFS! I will definitely recommend DFS to family and friends
26 July 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service and value for money
We weren't pressured into a sale. We chose exactly what we wanted and were given a choice as well as good advice.
3 August 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Absolutely amazing
Absolutely amazing! Chrissie helped me today to get my bed! I am currently new to my place so I was very anxious with choose the right bed but Chrissie made my experience so wonderful.
Very soft spoken, very lovely lady. Not only did she discuss the benefits of the bed I got but she also discussed about the different beds dfs has and different types of furnitures and what to look out for on my next visit.
1 August 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Chrissie met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Member of staff pleasant helpful…
Member of staff pleasant helpful exceptional product knowledge a pleasure to deal with.
31 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Beth helped us choose the right sofa…
Beth helped us choose the right sofa for our needs. She was very thorough. Listened to our concerns and explained in great detail the whole buying process and delivery options etc
31 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sales lady was very good
Sales lady was very good, not pushy and we did a deal quickly. That's how I like to do business,person to person//TO
30 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Before visiting DFS
Before visiting DFS, we looked around several furniture showrooms, but none of them met our expectation and excellent customer service we received at DFS. From the moment we walked in, we felt welcome and well looked after.
Linzi was incredibly friendly, patient, and professional throughout the entire process. She took the time to understand our needs and helped us choose the perfect sofa and other furniture for our home. She explained everything clearly, including the available options, the ordering process, and how to care for and maintain our furniture. She never rushed us and gave us plenty of time to make the right decision.
Even during the billing process, she was kind, helpful, and made everything smooth and stress-free.
We are extremely happy with our purchase and would highly recommend DFS, especially Linzi, to anyone looking for outstanding customer service and quality furniture.
30 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable and helpful staff
Ross was very knowledgeable and helped my mum understand her options. Staff were all very pleasant and not pushy. In the end mum has bought a really nice sofa which I think she'll be pleased with.
29 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Despite dealing with computer problems
Despite dealing with computer problems, Ross was very helpful. Explained everything in detail and made parting with money a pleasant experience
Excellent service thank you.
28 July 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ross.
Kind Regards,
Jordan
DFS Customer Support
Happy customer
Everybody there was very warm and welcoming.
Very easy to sort out everything
27 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Kelly made the ordering of the…
Kelly made the ordering of the furniture very easy and explained everything very well
26 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff attended to us…
Very friendly staff attended to us helped us pick the right chair customer service was very good.
19 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service from the lady who…
Excellent service from the lady who attended us
Very helpful and useful information given
No problems at all
Looking forward to having our furniture delivered
26 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful staff.
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store nearby, couldn't find anything suitable & returned.. purchased the one we liked in a different colour than the one on display. Very happy with our choice & look forward to delivery.
25 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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