DFS Furniture - Hanley Reviews 

B was amazing. From start to finish, from the explanation and demo, to the completion of the documents. we sat and waited to order our new sofa, as she was dealing with another customer. So we waited until she was free - over 1hour. That is how much we enjoyed her service.

Great customer service - answered all of our questions and advised all options available without the pushy sales pitch.

The service was very good staff were fabulous and explained everything in great detail and all our questions were answered in a way that was fully understood just a great experience all round very pleased with the purchase will definitely buy from this store again.

What’s great company ,Crissee on the staff was great told us all we wanted to know and more.

Good selection. Given excellent advice when purchasing items. Christi was very professional

Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in details. Explained delivery estimation too. Would definitely recommend this store when purchasing furniture. We have purchased many times for DFS now. Never had any issues. Thank you.

Excellent service and great customer service

Andy was amazing very helpful

When the Delivery drivers have unpacked the chair from the plastic they have caught the chair with their knife. Not happy 😩

Very attentive not pushy, good product knowledge polite and professional

The lady who sold me a lovely electric armchair was very helpful and patient and the two delivery men were fantastic and very helpful. All three gave a great service and are a credit to DFS! I will definitely recommend DFS to family and friends

We weren't pressured into a sale. We chose exactly what we wanted and were given a choice as well as good advice.

Beth was very helpful.

Very helpful and friendly can’t recommend enough

Absolutely amazing! Chrissie helped me today to get my bed! I am currently new to my place so I was very anxious with choose the right bed but Chrissie made my experience so wonderful.

Very soft spoken, very lovely lady. Not only did she discuss the benefits of the bed I got but she also discussed about the different beds dfs has and different types of furnitures and what to look out for on my next visit.

Member of staff pleasant helpful exceptional product knowledge a pleasure to deal with.

Beth helped us choose the right sofa for our needs. She was very thorough. Listened to our concerns and explained in great detail the whole buying process and delivery options etc

Sales lady was very good, not pushy and we did a deal quickly. That's how I like to do business,person to person//TO

Before visiting DFS, we looked around several furniture showrooms, but none of them met our expectation and excellent customer service we received at DFS. From the moment we walked in, we felt welcome and well looked after.

Linzi was incredibly friendly, patient, and professional throughout the entire process. She took the time to understand our needs and helped us choose the perfect sofa and other furniture for our home. She explained everything clearly, including the available options, the ordering process, and how to care for and maintain our furniture. She never rushed us and gave us plenty of time to make the right decision.
Even during the billing process, she was kind, helpful, and made everything smooth and stress-free.
We are extremely happy with our purchase and would highly recommend DFS, especially Linzi, to anyone looking for outstanding customer service and quality furniture.

Ross was very knowledgeable and helped my mum understand her options. Staff were all very pleasant and not pushy. In the end mum has bought a really nice sofa which I think she'll be pleased with.