I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... See more
Company replied
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See what reviewers are saying
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... See more
Company replied
Having been in numerous times to view I find the sales team have the right approach to customers , not pushy , don’t follow you round the store constantly… they are friendly , more than happy to help... See more
Company replied
It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5k reviews
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Staff very helpful
Staff very helpful. Read everything we needed to know and answered every question we had.
9 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service from start to finish …
Excellent service from start to finish Chrissie was very helpful explaining all options available with great engagement throughout our visit.
2 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS have been amazing from start to…
DFS have been amazing from start to finish.
We were treated with respect
Highly recommend for your sofa and always definitely worth while popping instore there’s lots of furniture to choose from.
Big yes for DFS
2 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
we were looked after very well by…
we were looked after very well by assistant Linzi and the whole experience was pleasing.
8 May 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Lovely experience
Lovely experience, we were assisted by Linzie who was experienced, kind and managed to find us our perfect sofa, great customer service all round☺️
7 May 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Linzie.
Kind Regards,
Jordan
DFS Customer Support
Lovely customer service
Lovely customer service! Nothing was rushed and everything explained in detail and all options cover . Kelly was very pleasant and very helpful .
6 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ross the gentleman who delt with us was…
Ross the gentleman who delt with us was very good. Five star service
5 May 2026
Reply from DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Ross was really helpful and kind with…
Ross was really helpful and kind with my recently bereaved elderly father.
He went over everything in great detail and made sure dad understood everything.
A very good experience thank you.
5 May 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ross.
Kind Regards,
Jordan
DFS Customer Support
The sales person was very helpful and…
The sales person was very helpful and knowledgeable. She explained everything very clearly so we understood the whole process from start to finish.
4 May 2026
Reply from DFS Furniture - Hanley
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Great service
4 May 2026
Reply from DFS Furniture - Hanley
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Fantastic service
You made our experience fantastic explained all the cover to us and how much it was and what’s included brilliant service and lovely staff
4 May 2026
Reply from DFS Furniture - Hanley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Ross was really knowledgeable of the…
Ross was really knowledgeable of the sofa, he guided us through the different styles, options and process with ease. Ross made it an enjoyable experience for the both my wife and I.
He add the answers to all of our questions which put our minds at ease.
4 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good morning Greg,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Received brilliant customer Service…
Received brilliant customer Service from Ross at DFS. He was very informative in helping us find a new sofa. A very easy process because of Ross, thank you!
3 May 2026
Reply from DFS Furniture - Hanley
Good morning Emily,
Thanks for your lovely feedback, we’re glad to hear Ross met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Good afternoon Jodie,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great friendly service
4 May 2026
Reply from DFS Furniture - Hanley
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly and patient staff
4 May 2026
Reply from DFS Furniture - Hanley
Good afternoon Mick,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent experience at DFS
Excellent experience at DFS – highly recommend Ross! ⭐⭐⭐⭐⭐
We recently visited DFS and had a fantastic buying experience, all thanks to our sales assistant, Ross.
Buying furniture can often feel overwhelming, but Ross made the entire process much less daunting. He was incredibly knowledgeable, answering all of our questions with ease. Most importantly, he was not pushy at all, giving us the time and space we needed to make our decision.
He patiently walked us through the whole process step by step and worked hard to ensure we got the best deal possible. We couldn’t be happier with the service we received. Thank you, Ross!
4 May 2026
Reply from DFS Furniture - Hanley
Good afternoon Bryn,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ross.
Kind regards,
Lia
DFS Customer Support
Great service from the staff
Great service from the staff, in particular Chrissie and Andy. Very informative and professional.
3 May 2026
Reply from DFS Furniture - Hanley
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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