Great service from start to finish.Really friendly, clean and tidy store. Patient while we went through different options and reviewed differen sofa set up. Hope went through in detail all the after... See more
Company replied
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Greeted by a friendly member of staff.She gave us details of where the different sofas were in the store. She wasn't pushy,and left us to look at and try different sofas. We were offered us a cup o... See more
Company replied
From the second I walked into the shop I was greeted with a smiling helpful sales person, Hope. After walking around the store testing a number of sofas and talking with Hope, she helped us pick th... See more
Company replied
We had a fantastic experience with Hope today. She was incredibly friendly, welcoming, and knowledgeable from the moment we arrived. She took the time to listen to what we were looking for, offere... See more
Company replied
Company details
- #14 of 399 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom
- 0333 999 9523
4.9
Excellent
2k reviews
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Customer service
Fantastic customer service from Kerry at DFS Haverfordwest. Professional yet friendly, super informative and offered great advice.
Keep up the great work!
2 August 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service from start to finish.Really friendly, clean and tidy store.
Patient while we went through different options and reviewed differen sofa set up. Hope went through in detail all the after care to ensure we get maxium out of our sofa's by ensuring we care for them properly and care options available and the 3 year service
29 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent show room and excellent staff
28 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Welcoming non pressurized atmosphere on…
Welcoming non pressurized atmosphere on entering the show room. Excellent help and advice from the sales assistant. Clear clarification on any queries we had regarding our purchase.
28 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales lady would not stop trying to…
The sales lady would not stop trying to upsell me, she said that she was obliged to tell me about all of the add ons. I genuinely should have left the place, and ordered online.
20 July 2026
Reply from DFS Furniture - Haverfordwest
Hello Karl,
Thank you for taking the time to share your review with us, your feedback is greatly appreciated. We are very sorry to hear the treatment in store was anything but helpful, we would never want our customers to feel they have to purchase the additional extras.
We will aim to feed this back to the relevant store.After reviewing the order I can't see any extras on the order however, we apologise again.
Kind regards,
Lia
DFS Customer Support
Lovely experience.
Lovely experience.
Time to look at all sofas to find the right one for my family and I.
25 July 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service engagement
Your staff were knowledgeable on the products and made really helpful suggestions.
24 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, gave us useful information and plenty of time to make our choice. Very good service and a pleasant experience.
22 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very happy with product
Very happy with product. Service was good. Didn’t have a choice to collect had to have delivered which cost me a further £50.00 and then a day off work to make sure home for delivery so maybe this is where things could be improved
15 July 2026
Reply from DFS Furniture - Haverfordwest
Hello Robert,
We are really grateful for your kind words and for taking the time to share your experience. After looking at the order no additional charges for delivery were issued.
Kind regards,
Lia
DFS Customer Support
The Salesman
The Salesman, Steve, was very helpful and knowledgeable; he made the whole buying process easy and stress free.
20 July 2026
Reply from DFS Furniture - Haverfordwest
Hello Mr Glynn-Williams,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
We have a loverly lady called Keri who…
We have a loverly lady called Keri who helped us all the way through our till the end and she made us feel very comfortable. She explained everything really good.
19 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Thank You for Helping Us Find the Perfect Sofa
We had a fantastic experience with Hope today. She was incredibly friendly, welcoming, and knowledgeable from the moment we arrived. She took the time to listen to what we were looking for, offered helpful advice, and was extremely patient while we considered our options.
Hope’s attention to detail was excellent, and her expertise helped us avoid making a costly mistake with sizing. She was efficient, professional, and genuinely seemed to care about helping us find the right sofa for our home rather than simply making a sale.
Nothing was too much trouble, and she made the whole process enjoyable and stress-free. We are so grateful for her help and would highly recommend her to anyone looking for outstanding customer service.
18 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service from Hope
Hope was brilliant, answered all our questions and was very helpful. Great customer service.
18 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
From the second I walked into the shop…
From the second I walked into the shop I was greeted with a smiling helpful sales person, Hope.
After walking around the store testing a number of sofas and talking with Hope, she helped us pick the right sofa for us with the added extra we wanted to. Plus a new rug on top. Would highly recommend she made the experience very pleasant.
10 June 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Would recommend.
Greeted by a friendly member of staff.She gave us details of where the different sofas were in the store. She wasn't pushy,and left us to look at and try different sofas.
We were offered us a cup of coffee, which was very nice.
When we decided on the sofa that we wanted. We went through all the options available to us,with regards to seating options,materials etc.
At no point did we feel pressured into any decisions. A great shopping experience. And would definitely recommend this store.
17 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello Kevin,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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