Adam made us feel welcome, chatted with us to make sure our purchase was right for us, explained everything clearly and answered all our questions, showing he had an in-depth knowledge of the produ... See more
Company replied
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See what reviewers are saying
Jess gave us an all round great experience of buying our 2 new double sofa's for my my parents in law one was a fixed double the other was a matching sofa bed
Company replied
Jess (member of staff) very helpful during the whole process. Made sure we thought through the decision and made everything perfect for us. We are very grateful that Jess was there to assist us with e... See more
Company replied
I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch. Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite an... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom
- 0333 999 9523
4.9
Excellent
3k reviews
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Great
Rebecca the member of staff who helped and advised me with my purchase was very helpful, pleasant, polite and professional and explained everything to me
9 July 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Rebecca.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience. Excellent and friendly staff. Great customer service in store. Didn’t feel pressured into buying. Was going to buy online but staff made the experience.
4 August 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
All very professional and very helpful
4 August 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Customer service
Fantastic customer service from Kerry at DFS Haverfordwest. Professional yet friendly, super informative and offered great advice.
Keep up the great work!
2 August 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service from start to finish.Really friendly, clean and tidy store.
Patient while we went through different options and reviewed differen sofa set up. Hope went through in detail all the after care to ensure we get maxium out of our sofa's by ensuring we care for them properly and care options available and the 3 year service
29 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent show room and excellent staff
28 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Welcoming non pressurized atmosphere on…
Welcoming non pressurized atmosphere on entering the show room. Excellent help and advice from the sales assistant. Clear clarification on any queries we had regarding our purchase.
28 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales lady would not stop trying to…
The sales lady would not stop trying to upsell me, she said that she was obliged to tell me about all of the add ons. I genuinely should have left the place, and ordered online.
20 July 2026
Reply from DFS Furniture - Haverfordwest
Hello Karl,
Thank you for taking the time to share your review with us, your feedback is greatly appreciated. We are very sorry to hear the treatment in store was anything but helpful, we would never want our customers to feel they have to purchase the additional extras.
We will aim to feed this back to the relevant store.After reviewing the order I can't see any extras on the order however, we apologise again.
Kind regards,
Lia
DFS Customer Support
Lovely experience.
Lovely experience.
Time to look at all sofas to find the right one for my family and I.
25 July 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service engagement
Your staff were knowledgeable on the products and made really helpful suggestions.
24 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, gave us useful information and plenty of time to make our choice. Very good service and a pleasant experience.
22 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very happy with product
Very happy with product. Service was good. Didn’t have a choice to collect had to have delivered which cost me a further £50.00 and then a day off work to make sure home for delivery so maybe this is where things could be improved
15 July 2026
Reply from DFS Furniture - Haverfordwest
Hello Robert,
We are really grateful for your kind words and for taking the time to share your experience. After looking at the order no additional charges for delivery were issued.
Kind regards,
Lia
DFS Customer Support
The Salesman
The Salesman, Steve, was very helpful and knowledgeable; he made the whole buying process easy and stress free.
20 July 2026
Reply from DFS Furniture - Haverfordwest
Hello Mr Glynn-Williams,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
We have a loverly lady called Keri who…
We have a loverly lady called Keri who helped us all the way through our till the end and she made us feel very comfortable. She explained everything really good.
19 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Thank You for Helping Us Find the Perfect Sofa
We had a fantastic experience with Hope today. She was incredibly friendly, welcoming, and knowledgeable from the moment we arrived. She took the time to listen to what we were looking for, offered helpful advice, and was extremely patient while we considered our options.
Hope’s attention to detail was excellent, and her expertise helped us avoid making a costly mistake with sizing. She was efficient, professional, and genuinely seemed to care about helping us find the right sofa for our home rather than simply making a sale.
Nothing was too much trouble, and she made the whole process enjoyable and stress-free. We are so grateful for her help and would highly recommend her to anyone looking for outstanding customer service.
18 July 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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