Jemima was so helpful, listened to what we wanted, explained everything carefully, double checked all details - she made a big decision really easy!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly staff Lynne greeted us when looking and offered help and advice . Offering coffee too whilst looking round. When we made a decision Mike assisted with order and explained everything well... See more
Company replied
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened... See more
Company replied
The advisor who looked after us was excellent he was careful to give us all the information we needed and was friendly and efficient. I can honestly say it was because of him we felt comfortable and... See more
Company replied
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, United Kingdom
- 0333 999 9828
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Hereford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Staff Harry were so informative and…
Staff Harry were so informative and helpful.we highly appreciate his service
3 August 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The advisor who looked after us was…
The advisor who looked after us was excellent he was careful to give us all the information we needed and was friendly and efficient. I can honestly say it was because of him we felt comfortable and happy to buy the sofa.
Mike was by far the best employee we came across in your store and because of him we will be happy to shop in this store in the future.
3 August 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I just bought a sofa...
Husband and I started today considering that we may need a new sofa, having loved our old one to death....
Both of us, thankfully, had the same idea of what we wanted, so only one sofa passed our specific needs.
We were greeted as we came into the store, but it was very good to be left alone to look around, as other showroom staff can be a little omnipresent!
It was lovely to speak to a lady called Lynne and a young man called Harry. Both were SO helpful and nothing was too much effort.
I never expected to end the day having chosen and paid for our ideal sofas!
And hopefully, our new comfy living room buddies will be with us within 2 weeks.
Perfect.
3 August 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Hereford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Quick easy and helpful
The person who helped us was very knowledgeable made the process quick and seamless and went above and beyond to get delivery as quick as possible.
2 August 2026
Reply from DFS Furniture - Hereford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The lady was very patient with us and…
The lady was very patient with us and explained everything and took time with us and helped us gave us time to choose which sofa we liked went through everything great customer care
31 July 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Tom was a good egg.
30 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
My DFS experience
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened and gave me options and advice from his experience and my preference to the French Connection range I'm already familiar with. The service was excellent, all staff including Jen very polite and friendly. Thanks!
30 July 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
Very helpful advice for choosing the…
Very helpful advice for choosing the best sofa for us in our price range.
29 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Another great experience at DFS
Another great experience at DFS. No pushy sales. We were left alone until we were ready to make our purchase, then George was very helpful and explained everything in great detail. A little more push at this point to sell us the aftercare products but backed off when we made it clear we were not interested.
George was great a giving advice and very knowledgeable about both sets of furniture we purchased.
In all a great experience.
22 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Found Jem very helpful and helped with…
Found Jem very helpful and helped with my order very good at explaining all I needed to know about my new sofa and armchair I was struggling to go on line so Found this very helpful to go in store.
27 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Harry made us really welcome and made…
Harry made us really welcome and made buying our sofa a very positive experience, I would recommend asking for him if you are buying a sofa from store
27 July 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Harry met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, all staff were very friendly and helpful. Very informative, Would 100% recommend. Jemimah was brilliant and lovely!
27 July 2026
Reply from DFS Furniture - Hereford
Hello Billie-Jean,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Another great experience at DFS…
Another great experience at DFS Hereford. Louise was brilliant and helped me purchase my dream chair. She was very knowledgeable, patient and so professional. The interest free option was explained to me and my order was triple checked. I can’t wait for the delivery.
27 July 2026
Reply from DFS Furniture - Hereford
Hello Nicholas,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service
The lady who served us,was excellent very knowledgeable very friendly very helpful knew everything that we needed to know. We bought something from DFS in Hereford a year ago too and she served us then and was just as good
26 July 2026
Reply from DFS Furniture - Hereford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Shop assistant Harry was very helpful
Shop assistant Harry was very helpful, friendly and professional while we bought our furniture from your Hereford store
26 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The guys rang to say they would be with…
The guys rang to say they would be with us at 11, and sure thing they arrived on time. Friendly quick clean service.
18 July 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.