Wonderful Service at DFS Hereford I had a fantastic experience at DFS in Hereford. The staff were incredibly friendly, welcoming and helpful. A special thank you to the gentleman who helped us ch... See more
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Friendly staff Lynne greeted us when looking and offered help and advice . Offering coffee too whilst looking round. When we made a decision Mike assisted with order and explained everything well... See more
Company replied
Jemima was so helpful, listened to what we wanted, explained everything carefully, double checked all details - she made a big decision really easy!
Company replied
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, United Kingdom
- 0333 999 9828
4.9
Excellent
3k reviews
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Shop assistant Harry was very helpful
Shop assistant Harry was very helpful, friendly and professional while we bought our furniture from your Hereford store
26 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The guys rang to say they would be with…
The guys rang to say they would be with us at 11, and sure thing they arrived on time. Friendly quick clean service.
18 July 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hereford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
We were left alone to look at the sofas,and then when we had decided,Jamima was excellent at sorting out everthing.
24 July 2026
Reply from DFS Furniture - Hereford
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jamima.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
DFS Hereford- Highly recommended
A very big thank you to the team from the
Hereford branch.
George and Gem were absolutely fantastic.
George took his time to wait for us to choose our perfect sofa, he answered all our questions and queries and was extremely knowledgeable about all types of furniture, fittings and accessories as well as the financial aspects of the sale.
23 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Harry the salesman was a star
18 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great sales and customer service
George the sales assistant at the Hereford store was brilliant. Very knowledgeable and helped us to make the right decision for our needs. He was so friendly and easy to talk to.
22 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Louise was very good finding extra cushions for my sofa
Very professional and knew what to do
Will shop here again
21 July 2026
Reply from DFS Furniture - Hereford
Hello Michelle,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Mike was first class
Mike was first class. Helpful and knowledgable about the products not remotely pushy. And made the whole experience of choosing a buying a pleasure. Would definitely use the store again and would recommend Mike to others
21 July 2026
Reply from DFS Furniture - Hereford
Hello David,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were excellent
Staff were excellent, and because l had a bit of a wait to talk with a member of staff as they were busy, l was offered a mug of coffee, which was very nice and much appreciated. Now wait for next possible 12 weeks before armchair is ready for delivery , which is fine by me. So watch this space.
20 July 2026
Reply from DFS Furniture - Hereford
Hello Carol,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service
Great customer service - confident I made the right choice out of the two sofas I was initially interested in
18 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hereford
Good Morning Dave,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
The staff were really great
The staff were really great - friendly, not pushy, just very professional and on hand when you needed them. Pleasant store, well laid out. What more could you ask for.
17 July 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Thanks Tom!!
Decided I had to have the Lorenza sofas! Tom was patient, knowledgeable and very friendly! It took me a few trips to decide what I wanted & he remembered me and everything I was considering. Tom is the reason I ordered & im super happy! Very excited to receive my new sofas.
16 July 2026
Reply from DFS Furniture - Hereford
Hello Carrie,
We are really grateful for your kind words and for sharing your experience in our store with Tom. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The staff were very friendly and…
The staff were very friendly and courteous.We were made aware of all information we needed to know.
14 July 2026
Reply from DFS Furniture - Hereford
Hello Jocelyn,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Louise was amazing
Louise was amazing. Very helpful, lovely person. Explained everything really well. Very happy. 10/10!
14 July 2026
Reply from DFS Furniture - Hereford
Hello Sharon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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