The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... See more
Company replied
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Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... See more
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Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... See more
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We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, United Kingdom
- 0333 999 9786
4.8
Excellent
5k reviews
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3 decades I’ve used this company….No more!.
I have been using DFS for decades for my furniture.
Spent 4.5K on 2 sofas & have had nothing but problems with them. First sofa it took 9 months before Guardsman wrote it off, 2nd one took 7 months before being wrote off.
When you pay this sort of money for their top spec sofas you don’t expect to be dealing with these problems. DFS need to look into who’s making this furniture as the frame work is of poor quality, the quality & the cost don’t match.
Have had my money all refunded except for £904 which they tell me was a good will gesture, it wasn’t, it was a credit note from a previous piece of furniture I bought, that discoloured, which was sent over to the store manager in Hove. I asked them since when did you give good will gestures of £904. Their response was, we like to look after our regular customers. My response was, so if I come in to buy new ones after the stress I’ve been through for 18 months what will you give me for the inconvenience I’ve suffered, his response was……£50. At this time I actually laughed because he said the company wasn’t a bottomless money pit. So you can supposedly give me £904 2 years ago, but only £50 now if I come in to buy more furniture. 🤔….it was a credit note!
The call was recorded by the way for ombudsman
Customer reference number is 49ZP00115
3 decades I’ve spent double figures in the thousands, on furniture….not anymore.
6 July 2026
Unprompted review
Reply from DFS Furniture - Hove
Hello Michelle,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable.
After reviewing this internally I can confirm the order was delivered in 2022, it was agreed if you were to order again (2-weeks after delivery) a refund of £50 would be taken discounted from the newest order. This is now 4-years later, I am afraid it is not proportional to grant any further remedies. We will cooperate with the Ombudsman complaint once received.
Kind regards,
Lia
DFS Customer Support
Paul was great
Paul was great. Explained everything and didn’t rush us into making a decision. Gave us plenty of space but was there when we needed him.
7 July 2026
Reply from DFS Furniture - Hove
Hello Maz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Terrible service
Terrible service, my sofa, chairs and footstool arrived as planned, the footstool was terribly cracked inside, the delivery man reported this with photos he took and said you should hear in a couple of days about a replacement, exactly one week later I haven't heard a thing, disgusting service.
30 June 2026
Reply from DFS Furniture - Hove
Good Afternoon John,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with the footstool.
I am happy to see since your review you have been contacted to arrange a service visit for Wednesday 15th July and please be rest assured we will feed this back internally to ensure this doesn't happen again.
However, please be assured we will have this resolved for you as soon as possible.
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales person was a great help
The sales person was a great help, being present and attentive whilst at the same time allowing us room to make decisions.
29 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service
Went to the Hove store, spoke to two staff members ( I think it was Paul and Jess) both were so helpful, friendly, knowledgeable and professional, that is why we purchased today.
5 July 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent service professional and…
Excellent service professional and knowledgeable which made a smooth process
5 July 2026
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Jess was really friendly and helpful…
Jess was really friendly and helpful and knowledgeable about both the sofas we were interested in.
Clearly went through the product and finance details
4 July 2026
Reply from DFS Furniture - Hove
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Bev was really clued up in her…
Bev was really clued up in her knowledge for our questions about sofas
Felt really comfortable in her knowledge, put us at ease, feeling happy 😃
3 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hove
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great choice of products
Great choice of products. Lots of help given by friendly sales assistant. The whole process was easy.
29 June 2026
Reply from DFS Furniture - Hove
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hove
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Awesome service
The ease of ordering a sofa to our requirements.
The staff were more than accommodating & were totally polite throughout.
Excellent service.
29 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I had a great experience shopping at…
I had a great experience shopping at DFS today. Mark was incredibly helpful, friendly, and knowledgeable throughout the whole process. He took the time to understand what I was looking for, answered all my questions, and made choosing the perfect sofa easy and enjoyable. There was no pressure, just excellent customer service. I’m really pleased with my new sofa and would definitely recommend DFS, especially if you have the chance to be helped by Mark. Thank you for such a positive experience!
29 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Kerry was very helpful
Kerry was very helpful. Answered all questions asked of the item. Advised us of all the extras and the delivery specifications. An Absolute delightful experience. Kerry offered us coffee before we made our final decision. Great shopping experience with a very helpful sales person.
28 June 2026
Reply from DFS Furniture - Hove
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
My order experience at Hove was…
My order experience at Hove was excellent, good advice and helpful.
28 June 2026
Reply from DFS Furniture - Hove
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Very good experience
Very good experience. Was noticed when we first arrived, but allowed us plenty of time on our to browse, but pointed us in right direction when narrowing down choice. Would recommend to other shoppers
15 June 2026
Reply from DFS Furniture - Hove
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
First class sofa purchase.…
Knowledgeable staff who helped us with a good choice of product for our needs.
22 June 2026
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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