Ordered two pieces (Roseley three and two seater). Gabby helped us out and displayed extreme patience, demonstrated knowledge about the products and was extremely attentive throughout the whole proces... See more
Company replied
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Salesperson let us have time on our own to look and discuss. He was available when needed, engaged with us, listened to our requirements and responded very helpfully. He also made useful suggestions.... See more
Company replied
Great selection of sofas. Helpful and knowledgeable staff, particularly Christopher Barlow who sold us our sofa. He left us to browse at our leisure and there was no pressure whatsoever. Would recomme... See more
Company replied
I had a great experience shopping at DFS today. Mark was incredibly helpful, friendly, and knowledgeable throughout the whole process. He took the time to understand what I was looking for, answered a... See more
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Company details
- #15 of 397 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #12 of 235 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, United Kingdom
- 0333 999 9786
4.8
Excellent
4k reviews
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Very friendly & helpful
Very friendly & helpful. Purchased a chair a couple of years ago & was served by the same lady (Bev)
16 July 2026
Reply from DFS Furniture - Hove
Hello Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ordered two pieces (Roseley three and…
Ordered two pieces (Roseley three and two seater). Gabby helped us out and displayed extreme patience, demonstrated knowledge about the products and was extremely attentive throughout the whole process. She was truly wonderful in helping us pick out the furniture we were looking for. Wonderful experience and most definitely recommend. Thank you Gabby 😊
13 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great selection of sofas & helpful, knowledgeable staff
Great selection of sofas. Helpful and knowledgeable staff, particularly Christopher Barlow who sold us our sofa. He left us to browse at our leisure and there was no pressure whatsoever. Would recommend!
4 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Amazing Jess
Jess was amazing and guided us to the sofa and chairs we purchased. Great service by a great member of staff.
13 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and patient.
12 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The DFS Hove Branch was very helpful…
The DFS Hove Branch was very helpful when we purchased our sofas,
No pushy sales man, just ready to advise when we needed to ask questions.
Thank you very much, we were in your branch a long time, and the coffee a little bonus.
7 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Paid for a simple repair in January…
Paid for a simple repair in January 2026, still waiting, it is now JULY! No communication whatsoever, so so so disappointed and I will never use DFS again. They simply do not care.
I have asked for a full refund and I still have no response.
DFS asked for a review a soon as I paid for the repairs upfront in January, I thought I’d wait until the repairs had been carried out, I’m so glad I did because I don’t even want to offer 1 Star ⭐️
Absolutely AVOID at all costs!
Shocked beyond all belief.
Poor customer service across the board.
8 July 2026
Reply from DFS Furniture - Hove
Good Afternoon Nic,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I appreciate there has been a delay and I would like to sincerely apologise for the delay and the lack of communication from DFS. I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this.
Kind Regards,
Lorraine A
DFS Central Customer Support
What a great experience
What a great experience, we met with Chris who was extremely helpful & knowledgeable. Giving us enough time to discuss it amongst ourselves and I never felt that I was being rushed into a decision.
7 July 2026
Reply from DFS Furniture - Hove
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Chris met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
An excellent experience
Salesperson let us have time on our own to look and discuss. He was available when needed, engaged with us, listened to our requirements and responded very helpfully. He also made useful suggestions. He gave us information clearly.
7 July 2026
Reply from DFS Furniture - Hove
Hello Jennifer,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
3 decades I’ve used this company….No more!.
I have been using DFS for decades for my furniture.
Spent 4.5K on 2 sofas & have had nothing but problems with them. First sofa it took 9 months before Guardsman wrote it off, 2nd one took 7 months before being wrote off.
When you pay this sort of money for their top spec sofas you don’t expect to be dealing with these problems. DFS need to look into who’s making this furniture as the frame work is of poor quality, the quality & the cost don’t match.
Have had my money all refunded except for £904 which they tell me was a good will gesture, it wasn’t, it was a credit note from a previous piece of furniture I bought, that discoloured, which was sent over to the store manager in Hove. I asked them since when did you give good will gestures of £904. Their response was, we like to look after our regular customers. My response was, so if I come in to buy new ones after the stress I’ve been through for 18 months what will you give me for the inconvenience I’ve suffered, his response was……£50. At this time I actually laughed because he said the company wasn’t a bottomless money pit. So you can supposedly give me £904 2 years ago, but only £50 now if I come in to buy more furniture. 🤔….it was a credit note!
The call was recorded by the way for ombudsman
Customer reference number is 49ZP00115
3 decades I’ve spent double figures in the thousands, on furniture….not anymore.
6 July 2026
Unprompted review
Reply from DFS Furniture - Hove
Hello Michelle,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable.
After reviewing this internally I can confirm the order was delivered in 2022, it was agreed if you were to order again (2-weeks after delivery) a refund of £50 would be taken discounted from the newest order. This is now 4-years later, I am afraid it is not proportional to grant any further remedies. We will cooperate with the Ombudsman complaint once received.
Kind regards,
Lia
DFS Customer Support
Paul was great
Paul was great. Explained everything and didn’t rush us into making a decision. Gave us plenty of space but was there when we needed him.
7 July 2026
Reply from DFS Furniture - Hove
Hello Maz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Terrible service
Terrible service, my sofa, chairs and footstool arrived as planned, the footstool was terribly cracked inside, the delivery man reported this with photos he took and said you should hear in a couple of days about a replacement, exactly one week later I haven't heard a thing, disgusting service.
30 June 2026
Reply from DFS Furniture - Hove
Good Afternoon John,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with the footstool.
I am happy to see since your review you have been contacted to arrange a service visit for Wednesday 15th July and please be rest assured we will feed this back internally to ensure this doesn't happen again.
However, please be assured we will have this resolved for you as soon as possible.
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales person was a great help
The sales person was a great help, being present and attentive whilst at the same time allowing us room to make decisions.
29 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service
Went to the Hove store, spoke to two staff members ( I think it was Paul and Jess) both were so helpful, friendly, knowledgeable and professional, that is why we purchased today.
5 July 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent service professional and…
Excellent service professional and knowledgeable which made a smooth process
5 July 2026
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Jess was really friendly and helpful…
Jess was really friendly and helpful and knowledgeable about both the sofas we were interested in.
Clearly went through the product and finance details
4 July 2026
Reply from DFS Furniture - Hove
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Bev was really clued up in her…
Bev was really clued up in her knowledge for our questions about sofas
Felt really comfortable in her knowledge, put us at ease, feeling happy 😃
3 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
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