Went to have a look at sofas with my husband on Saturday. The staff were helpful and did not follow us around which was nice. Decided to go back today to have another look and spoke to Rosa who was lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Went to have a look at sofas with my husband on Saturday. The staff were helpful and did not follow us around which was nice. Decided to go back today to have another look and spoke to Rosa who was lo... See more
Company replied
The sales person at the huddersfield branch was a massive help, walking me and my partner though the entire process and talking about our different options. Really happy with the quality of service an... See more
Company replied
Me & my husband visited the Huddersfield store twice as i was trying to choose sofas & couldn’t quite decide without re-visiting. Very impressed that there was no ‘pressuring’. Aaron(first visit) was... See more
Company replied
The staff was polite and helpful and helped sorting out the our room measurements. He gave us excellent advice and helped us choose the best sofa for our needs. Maf is the man five stars for him he w... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Leeds Road, HD1 6NB, Huddersfield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient. Listened to my requirements and didn't push me into anything I didn't want.

Reply from DFS Furniture - Huddersfield
Left to look around until ready. Step by step assistance. Friendly, informative and helpful staff. Great customer service

Reply from DFS Furniture - Huddersfield
Sara in DFS Huddersfield was lovely. Made sure all our questions were answered and gave all the right information on the sofa we wanted. She was lovely to speak to and an all round great person. Her customer service skills were amazing, couldn’t recommend enough!

Reply from DFS Furniture - Huddersfield

Reply from DFS Furniture - Huddersfield
Friendly, polite and helpful staff member.
No pressure sales. Left alone to look until WE needed to ask Questions or needed additional help.
Given time to think about what we wanted/needed before ordering.

Reply from DFS Furniture - Huddersfield
not overpowered, given time to consider purchase, helpful staff that fully explained product.

Reply from DFS Furniture - Huddersfield
Arron the salesman helped me get what I needed. I received all the information regarding the suite and the type of covering I required.

Reply from DFS Furniture - Huddersfield
Me & my husband visited the Huddersfield store twice as i was trying to choose sofas & couldn’t quite decide without re-visiting. Very impressed that there was no ‘pressuring’. Aaron(first visit) was there with info as and when we needed it. Same also from Maf(second visit) when we purchased sofas.(new girl who was learning was lovely too, very helpful and patient). Altogether a good experience and I would happily recommend to my family & friends. Thanks to all. 😊⭐️

Reply from DFS Furniture - Huddersfield
Great customer service the staff were lovely
Told me everything I needed to know and made my purchase really easy
Thank you

Reply from DFS Furniture - Huddersfield
Exellent service from start to finish Maf and Aaron explained every thing to us about the new sofas.We are more than happy with our purchases and the exellent customer service

Reply from DFS Furniture - Huddersfield
Mas was amazing and really was so helpful. Nice guy and full off knowledge. Deserve a nice bonus.

Reply from DFS Furniture - Huddersfield
I already knew what I wanted. The team (Rosa, and Mav) were great. Really friendly, took the time to listen to our questions and made suggestions that I hadn’t considered.
All in all, it was a great, relaxing and friendly experience. I wouldn’t hesitate to recommend the store (Huddersfield) and the staff.

Reply from DFS Furniture - Huddersfield
The website is easy to use, ordering the sofa took less than 10 minutes, everything is described in detail and very clearly

Reply from DFS Furniture - Huddersfield

Reply from DFS Furniture - Huddersfield
We dealt with Larissa at the Huddersfield store, and she was incredibly helpful and informative throughout our visit. She made the whole experience easy and stress-free, taking the time to answer all of our questions and ensure we were happy with everything. Thank you, Larissa, for your excellent customer service!

Reply from DFS Furniture - Huddersfield

Reply from DFS Furniture - Huddersfield
Really helpful member of staff showed me different designs and fabric.Explained everything to me and sara was professional and very pleasant

Reply from DFS Furniture - Huddersfield
Friendly staff.
Great customer service.
Knowledgeable and listened to what i wanted, Knew their stuff!

Reply from DFS Furniture - Huddersfield
Aaron was brilliant really helpful, we came just before closing but he never made it feel rushed honestly amazing customer service

Reply from DFS Furniture - Huddersfield
Roza was very helpful and very informative, I wouldn’t go anywhere else to buy a sofa.

Reply from DFS Furniture - Huddersfield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.