DFS Furniture - Hull Reviews 

4,592
TrustScore 5 out of 5

4.9

5 St Andrews Quay, Retail Park, HU3 4SA Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Kurtis helped with the purchase of my new sofas today. He helped me find the right one with no pressure, explained everything in detail, even down to the colour and location in my living room to make... See more

Company replied

Rated 5 out of 5 stars

Our experience was absolutely lovely. Bailey was super helpful and very knowledgeable about everything. Super warm and welcoming and made our experience easy and enjoyable. There was so many ways a... See more

Company replied

Rated 5 out of 5 stars

Not pushy very knowledgeable let us try all the beds and jump on the mattresses Then went on to choose a 3 piece suite tried several until we found the right one Charlotte was exceptional made us re... See more

Company replied

Rated 5 out of 5 stars

Great experience. Served by Kurtis who made the whole process really pleasant throughout. Looking forward to receiving my new suite. Would definitely recommend dfs and special thanks go to Kurtis.


Company details

  1. #12 of 400 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 240 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom

  • 0333 999 9733

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(4,592)

95,112 reviews in the last 12 months

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Rated 5 out of 5 stars

Really friendly staff and very…

Really friendly staff and very knowledgeable.

17 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good afternoon,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Curtis was great

Curtis was great, very knowledgeable and laid back. Not pushy.
Great deal for what we wanted, straight forward

17 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good afternoon Victoria,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, no pressure to sell, very thorough about the process and the options available

15 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good morning Vicky,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I’ve always shopped DFS for beds and…

I’ve always shopped DFS for beds and sofas ..just recently purchased a bed ..easy straightforward and reasonable prices and payment plans

8 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

After a hip replacement, my sofa is too low.
First couple of minutes to look, which I liked, then the salesman approached. Louis, very polite, took me to the sofa I was looking for. Offered me a drink, much appreciated. Once I sat on “Dylan” my mind was made up. Perfect for me. Order placed, deposit paid. Just waiting now. Very happy customer, thank you.

14 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Amelia in your Hull branch was very…

Amelia in your Hull branch was very helpful and knowledgeable. She was lovely to deal with.

11 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good afternoon Rachel,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 4 out of 5 stars

Very good

Kurtis was very help full and polite.
Also very friendly

3 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The salesman

The salesman

10 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good Morning,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Good

Top service

8 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good Morning,

Amazing 5* review, thanks for sharing!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Our experience at DFS

Our experience at DFS, especially Victoria was great! We was able to have a relaxed look around without being jumped on as we walked through the door, but when Victoria came over she was warm and welcoming. We already had in mind what we wanted but Victoria helped with the final details. Her knowledge was amazing and made our buying process stress free and easy, could recommend Victoria, the staff and service enough! Thank you!

5 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Met a great guy an Tuesday called Paul…

Met a great guy an Tuesday called Paul absolutely amazing and very welcoming and helpful come back today and got Paul to finish the deal with the sofa just want to say a massive thank you 🙏

6 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good morning Nathan,

We are really grateful for your kind words and for sharing your experience in our store with Paul. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Will the salesman

Will the salesman, could not do enough to help me 5*

6 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good afternoon Philip,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards

Lia
DFS Customer Support

Rated 3 out of 5 stars

Its A nice piece of furniture if it fits.

Will have to try to sell this chair as it doesn't fit in the space I thought it would. Not DFS's fault as dimensions were shown.

18 April 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

HI Angela,

We are really sorry to hear the concerns you have raised this is really disappointing to hear. We do usually advise our customer to measure all areas to ensure this fits prior to purchasing.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The salesman Curtis was very pleasant…

The salesman Curtis was very pleasant and helpful,he explained everything about our purchase,we could not be more pleased with how easy and courteous he was.

5 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Curtis.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good experience

Very knowledgeable and went through everything clearly.

The second person who came to double check the sale seemed disorganised but the member of staff who served us was great.

4 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Louis in the Hull Store was great

Louis in the Hull Store was great, very welcoming and helped me in ordering the sofa.

4 May 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good afternoon Angie,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

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