Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
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See what reviewers are saying
I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable. Helena took th... See more
Company replied
Had a great experience purchasing my new sofa from DFS, the whole process was easy and enjoyable from start to finish. Delighted with my choice. Special mention to Harry, who was fantastic from sta... See more
Company replied
We were in just as the shop opened today. We were given plenty of time to look round the store before being approached. Fisayo was so helpful and made buying our sofas a very pleasant experience. She... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4k reviews
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Upon arrival very welcoming was…
Upon arrival very welcoming was approached by Barbara who was happy to assist in answering all our questions. She explained the whole proses and was very patient
21 May 2026
Reply from DFS Furniture - Inverness
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic customer service in store and…
Fantastic customer service in store and great communication from delivery company.
13 May 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Very pleasant sales lady ,she certainly…
Very pleasant sales lady ,she certainly new her stuff.
22 May 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Helena helped me lots getting my sofa
Helena helped me lots getting my sofa . She was very polite and helpful
21 May 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No pressure ability to browse to decide…
No pressure ability to browse to decide what I want and then to take it further. Staff very friendly and informative.
19 May 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The salesperson was friendly
The salesperson was friendly, knowledgeable and a joy to deal with.
16 May 2026
Reply from DFS Furniture - Inverness
Good afternoon Neil,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very friendly and helpful
Very friendly and helpful. Went out of their way to help me visualise and bring my colour scheme together. Sofa ordered
17 May 2026
Reply from DFS Furniture - Inverness
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Knew all the answers to our questions
Knew all the answers to our questions. We dealt with Jennifer and she was fantastic but was greated by another member of staff as we entered. Drinks available and simple ordering process
17 May 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jennifer met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very smooth
Extemely friendly, helpful and knowledgeable member of staff called Katerina was of great assistance with our purchase
17 May 2026
Reply from DFS Furniture - Inverness
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly staff and great sofas.
The staff are very friendly and patient. They explained everything in simple terms and took the time to explain the whole process to us.
9 May 2026
Reply from DFS Furniture - Inverness
Good morning Mike,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Stress free buying exceptional service
Member of staff Jennifer was outstanding so helpful and patient, lovely manner exceptional customer service and helped us make sure it was the right details and measurements for what we were looking for before committing, we are delighted with our experience of buying our couches and Jennifer made the experience stress free and easy for us
16 May 2026
Reply from DFS Furniture - Inverness
Good morning Karen,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We had a nice time at DFS inverness…
We had a nice time at DFS inverness with Fisayo yesterday. Detailed explanation with Sofa care and breakdown of price. Kid friendly. Good marketing strategy. We got 15% friends and family discount and interest free credit as well. It’s really an interesting time at DFS yesterday and I recommend this for anybody
15 May 2026
Reply from DFS Furniture - Inverness
Good morning John,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The staff were very on Knowledgeable…
The staff were very on Knowledgeable and helpful with any queries I had. 10/10 would recommend
12 May 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service from the sales team.
Excellent service from the sales team.
Barbara offered a full and excellent service, both for us as the customer, and for DFS.
Good choice and range of sofas
9 May 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Barbara was very helpful & considerate…
Barbara was very helpful & considerate dealing with us today, from helping us with a VAT exemption form, to giving us refreshments, and then with the purchase of our new cuddle seat. Excellent service, can’t praise her high enough.
10 May 2026
Reply from DFS Furniture - Inverness
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
10 May 2026
Reply from DFS Furniture - Inverness
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
On entering DFS Inverness branch
On entering DFS Inverness branch, we were approached by a pleasant member of staff who explained how to look up colours of individual pieces of furniture and then we were happily left to browse around the store at our leisure. On deciding to purchase a piece of furniture, we sought out Barbara (who had initially approached us) and she was professional, friendly and thorough at explaining everything involved with the purchase until same was completed. Barbara is an asset to this DFS branch
9 May 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very knowledgeable stuff
We went to Dfs to buy new sofa. It's our second time buying sofa from dfs and we really liked our experience
We really liked how knowledgeable Helena was. She helped us to choose perfect sofa for our needs.
9 May 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were very helpful and made us…
Staff were very helpful and made us feel very comfortable as we debated choosing our new sofa
9 May 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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