Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
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See what reviewers are saying
I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable. Helena took th... See more
Company replied
Had a great experience purchasing my new sofa from DFS, the whole process was easy and enjoyable from start to finish. Delighted with my choice. Special mention to Harry, who was fantastic from sta... See more
Company replied
We were in just as the shop opened today. We were given plenty of time to look round the store before being approached. Fisayo was so helpful and made buying our sofas a very pleasant experience. She... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4k reviews
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The chap was vary helpful and explained…
The chap was vary helpful and explained everything to me, nothing was too much trouble.
Regards
Kevin
8 August 2026
Reply from DFS Furniture - Inverness
Hello Kevin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello Ewen,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Fi and Barbara.
Fi. And Barbara were knowledgeable and understanding. They helped move items around the store so we could see what we wanted built so we could imagine what we wanted.
Showed them our new lamps and they immediately had questions and solutions.
Great staff
24 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Brilliant service
Fantastic service from the ladies in Inverness, highly recommend. We Knew what we wanted but just needed wee bit of advice and Brenda knew her stuff!! Thank you to the team 100%
7 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic all round service
The whole experience was fantastic. Staff were friendly and welcoming
6 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Inverness store
Dealt with Harry and Barbara in the Inverness store. Every question was fully answered and explained. Everything to do with the buying, delivery and aftercare was fully explained. No complaints so far.
6 August 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Harry and Barbara.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very good customer service and…
Very good customer service and everything explained in detail.
28 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Helena was perfect talked us through…
Helena was perfect talked us through everything we needed to know lovely lady
5 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Henry was fantastic from start to…
Henry was fantastic from start to finish and made the whole process very easy.
4 August 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and smily staff
Very helpful and smily staff, good coffee and 0% interest :)
31 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very straight forward
Very straight forward on the phone with Akeem having initially had a great chat with Barbara at Inverness - we had to go away and measure then opted to call up as didn’t have a chance to go back to the store as we live a while away. Thanks Barbara.
1 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Happy with the sofa but your sales lady…
Happy with the sofa but your sales lady is real pushy. Upselling is fine but disagreeing with me when I say no? Girl let's just accept some consent now. Makes me wish I ordered it online even tho I thought it would be easier to come into store.
31 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your feedback with us, it is disappointing to hear you felt the sales adviser was pushy when it came to your purchase, we will ensure this is fed back.
Kind Regards,
Holly M
DFS Customer Support
Fisaye was an excellent seller
Fisaye was an excellent seller. She was so professional and helpful. Thank you
30 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great experience, no pressure sales, helpful
The sales consultant was so helpful, found me fabric swatches for sofa not displayed in store, and checked different options for me. She gave me time to consider sofa options and didn't pressure me. Ordered in store, simple process with clear information from a lovely consultant. Thank you.
30 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sofa so good!
Your staff member,Helena was wecoming and very helpful.She showed us a selection of the items we were thinking of buying,explained the differences between them, pointed out the materials and colours available. Her suggestions were much appreciated and we are very happy with our purchase .
30 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I was very impressed with how friendly…
I was very impressed with how friendly the staff were, and how knowledgeable they were too. They explained perfectly any questions I had. I couldn’t fault them for one thing.
29 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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