Fantastic customer service from Maddie and Aaron. I was 'that' difficult customer because of my son's complex needs. Nothing was to much trouble and they helped me choose a suitable sofa when I had no... See more
Company replied
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See what reviewers are saying
Excellent sales services. We were able to make an informed choice based on the extensive product knowledge given to us by Arran one of the sales team at Kings lynn.
Company replied
The personal touch. We had been in the store previously and thankfully been educated rather than sold at. Even though this was to be a major purchase for us and we had looked around, we felt the quali... See more
Company replied
Had a really good experience in the Kings Lynn branch. Went into the store 27/6 add asked questions regarding a corner sofa I saw online. Think his name was Adam who dealt with us and forwarded on all... See more
Company replied
Company details
- #14 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 234 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hardwick Road, PE30 4NA, King's Lynn, United Kingdom
- 0333 999 9748
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service explained everything…
Excellent service explained everything very well no pushy service really relaxing made welcome
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lady who sold us the furniture
Lady who sold us the furniture
Was great and very helpfull
I was happy with purches
I left verry happy and would come back
24 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Barry,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very helpful and put us both at ease
23 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent sales services
Excellent sales services. We were able to make an informed choice based on the extensive product knowledge given to us by Arran one of the sales team at Kings lynn.
21 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Difficult customer incoming!
Fantastic customer service from Maddie and Aaron. I was 'that' difficult customer because of my son's complex needs. Nothing was to much trouble and they helped me choose a suitable sofa when I had no idea where to start. Thank you guys
21 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful information on what I was…
Very helpful information on what I was buying clear and precise all through out the process
20 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Chris,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Exceptional sales assistant
20 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello Nicholas,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Polite, efficient and genuinely helpful. Couldn't be happier with the experience on the day.
19 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly staff
Met Colin who took time and effort to make sure we were happy with our choices the whole team were great .
19 July 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very professional and knowledgeable…
Very professional and knowledgeable assistant, Phil .
Fantastic service from start to finish.
18 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Made to feel very welcome with no…
Made to feel very welcome with no pressure to make a purchase.
Everything was explained clearly.
Thank you Colin.
15 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
The personal touch
The personal touch. We had been in the store previously and thankfully been educated rather than sold at. Even though this was to be a major purchase for us and we had looked around, we felt the quality of the product was good and the advice given was honest. Thank you for a really good experience all round.
14 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Lee,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
I was very happy with my purchase of a sofa…
I was very happy with my purchase of a new sofa and found staff member Colin to be very helpful. He dealt with all my queries and made the purchase a straightforward and easy experience
14 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Colin. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
I had the best experience in the showroom
I had the best experience in the showroom I was told everything from start to finish and everything was explained promptly
2 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Sofa Purchase.
The thoroughness, professional and personable contact we had with salesman Colin. He explained everything in a calm unhurried way. Excellent experience.k
11 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The salesperson was very helpful and…
The salesperson was very helpful and informative. A good service all round.
3 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Gill,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The lovely ladies in the Kings Lynn…
The lovely ladies in the Kings Lynn store were very helpful and friendly, even though I had to go back and amend my order cause I got it wrong they were quick to sort it out and get back to me xx
10 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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