We were met with Charley today in our kings Lynn store, who was very friendly, professional and had great knowledge of all the sofas. Charley Was very patient with explaining all the offers, fabrics... See more
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Fantastic customer service from Maddie and Aaron. I was 'that' difficult customer because of my son's complex needs. Nothing was to much trouble and they helped me choose a suitable sofa when I had no... See more
Company replied
Excellent sales services. We were able to make an informed choice based on the extensive product knowledge given to us by Arran one of the sales team at Kings lynn.
Company replied
The personal touch. We had been in the store previously and thankfully been educated rather than sold at. Even though this was to be a major purchase for us and we had looked around, we felt the quali... See more
Company replied
Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #10 of 237 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hardwick Road, PE30 4NA, King's Lynn, United Kingdom
- 0333 999 9748
4.9
Excellent
3k reviews
Asks customers to review
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We were met with Charley today in our…
We were met with Charley today in our kings Lynn store, who was very friendly, professional and had great knowledge of all the sofas. Charley Was very patient with explaining all the offers, fabrics ect on all 3 of the sofas we interested in. Over all we were very happy to make the purchase after the excellent service we received.
25 July 2026
A complete range available and Aaron…
A complete range available and Aaron was perfect to deal with
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Kings Lynn
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service explained everything…
Excellent service explained everything very well no pushy service really relaxing made welcome
24 July 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lady who sold us the furniture
Lady who sold us the furniture
Was great and very helpfull
I was happy with purches
I left verry happy and would come back
24 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Barry,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very helpful and put us both at ease
23 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent sales services
Excellent sales services. We were able to make an informed choice based on the extensive product knowledge given to us by Arran one of the sales team at Kings lynn.
21 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Difficult customer incoming!
Fantastic customer service from Maddie and Aaron. I was 'that' difficult customer because of my son's complex needs. Nothing was to much trouble and they helped me choose a suitable sofa when I had no idea where to start. Thank you guys
21 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful information on what I was…
Very helpful information on what I was buying clear and precise all through out the process
20 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Chris,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Exceptional sales assistant
20 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello Nicholas,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Polite, efficient and genuinely helpful. Couldn't be happier with the experience on the day.
19 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly staff
Met Colin who took time and effort to make sure we were happy with our choices the whole team were great .
19 July 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very professional and knowledgeable…
Very professional and knowledgeable assistant, Phil .
Fantastic service from start to finish.
18 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Made to feel very welcome with no…
Made to feel very welcome with no pressure to make a purchase.
Everything was explained clearly.
Thank you Colin.
15 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
The personal touch
The personal touch. We had been in the store previously and thankfully been educated rather than sold at. Even though this was to be a major purchase for us and we had looked around, we felt the quality of the product was good and the advice given was honest. Thank you for a really good experience all round.
14 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Lee,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
I was very happy with my purchase of a sofa…
I was very happy with my purchase of a new sofa and found staff member Colin to be very helpful. He dealt with all my queries and made the purchase a straightforward and easy experience
14 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Colin. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
I had the best experience in the showroom
I had the best experience in the showroom I was told everything from start to finish and everything was explained promptly
2 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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