I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... See more
Company replied
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I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... See more
Company replied
Really great experience in the llantrisant store. Staff there there very friendly and welcoming and grant who sold us our settee was very knowledgable and made the whole experience stress free.
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, United Kingdom
- 0333 999 9831
4.9
Excellent
3k reviews
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Good experience
The gentleman (his name escapes me sorry) was very helpful. We'd been in and out of the store a few times and he answered all our questions. He was attentive without being overbearing. Thankyou
10 May 2026
Reply from DFS Furniture - Llantrisant
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
McKenzie Give that man a raise
McKenzie was very detailed and explanatory and came across very confident but still approachable and humble made it easy for us in exploring all options. Brilliant service.
9 May 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly and easy👌🏽
9 May 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Dealt with Gary at the Llantrisant…
Dealt with Gary at the Llantrisant store he was very helpful and knowledgeable
A pleasure to deal with
8 May 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I ordered 2 2seaters the 1st 1 had…
I ordered 2 2seaters the 1st 1 had problems with 1 ov the chairs which they replaced the following week which was good then I found out that the other 2 seater had different colour arms I have waited 5 months for 2 new arms and they’ve sent them to the post office to be delivered and still don’t know when someone is coming to fit them not very good customer care is it.Discusting.
4 November 2025
Reply from DFS Furniture - Llantrisant
Good Morning Steven,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I have taken a look into your order and can see the parts should arrive to you by 12th May and once this has arrived to you the service team will be in contact to arrange a service visit. Please be rest assured we will get this resolved for you and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Llantrisant
Good afternoon Terry,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The young man who sold me the furniture…
The young man who sold me the furniture was very helpful and explained everything to me
6 May 2026
Reply from DFS Furniture - Llantrisant
Good afternoon Keith,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very helpful and knowledgeable staff.
5 May 2026
Reply from DFS Furniture - Llantrisant
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Leah was amazing couldn’t do enough to…
Leah was amazing couldn’t do enough to help and accommodate our needs 🌟 🌟 🌟 🌟 🌟
5 May 2026
Reply from DFS Furniture - Llantrisant
Good afternoon Lyn,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Llantrisant
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Bought a lazy boy corner settee today…
Bought a lazy boy corner settee today from Llantrisant store sale assistant was absolutely amazing talk us through everything regarding the sale of furniture i give the lovely polite gentleman 10/10
Mr and Mrs m Lloyd
4 May 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Good morning Ann,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The DFS experience
Staff are really friendly and Gary who guided us through the purchasing process was especially helpful. He went above and beyond to get us exactly what we wanted.
All in all, 10 out of 10
2 May 2026
Reply from DFS Furniture - Llantrisant
Good morning Chris,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
David at dfs Llantrisant
David at dfs Llantrisant helped me purchase my perfect sofa, he was very helpful.
22 April 2026
Reply from DFS Furniture - Llantrisant
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fabulous sales person
Fabulous sales person, very knowledgeable with the ranges and gave us the recommendation to the sofa we where asking for and we bought the one we needed
3 May 2026
Reply from DFS Furniture - Llantrisant
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Spoke to Dave in Llantrisant
Spoke to Dave in Llantrisant, really helpful with selecting colours and didn’t push anything, absolute fantastic service from him. Would highly recommend
3 May 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Ian was really helpful
Ian was really helpful. And answered all our questions. Would highly recommend.
26 April 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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