Victor was amazing, he helped us decide between the two options we liked. Recommend that the sofa we chose would fit the living room better as we could make it either left hand or right hand L shaped.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience with your knoledgeable staff at your Longwell Green branch today. Excellent range of quality furniture on display plenty of choices. With your helpful staff we made the righ... See more
Company replied
We met Andrew on our first visit to find a sofa and he was very helpful and informative about the product we were looking at buying. When we came in to actually purchase a different sofa again he was... See more
Company replied
We are a younger couple buying our first sofa and the staff were so helpful and supportive. Most places we went followed us around like we were about to steal or vandalise something but here they init... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aldermoor Way, BS30 7DA, Longwell Green, United Kingdom
- 0333 999 9843
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vast choice in showroom, great service
Friendly, welcoming staff, but left alone to look around the store - lots of choice! Available for any questions. We took our time choosing and then we popped home quickly to check measurements, and returned with our requirements for 3 sofas. Was helped by the lovely Tom to progress our order. What a lovely guy, explained everything, went through the order and various options, talked us through the protection insurance etc. Couldn't have asked for a nicer gentleman, total pleasure.
24 May 2026
Reply from DFS Furniture - Longwell Green
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lynda was so helpful and it was easy to…
Lynda was so helpful and it was easy to order our new sofa
23 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful staff member
24 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Your staff was lovely and Lyn was very…
Your staff was lovely and Lyn was very helpful with us choosing the right sofas for us .
23 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
23 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Friendly service
We purchased our first piece of furniture today for our new home! Lyn was so lovely and helpful, she took the time to sit with us and went through the measurements over and over until we decided then and there that we’d buy sofa. Very friendly service and had great patience, thanks!
23 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Friendly helpful team member
20 May 2026
Reply from DFS Furniture - Longwell Green
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good morning Diana,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really helpful member of staff and put…
Really helpful member of staff and put my mind at ease with a big purchase with giving me options for payment.
18 May 2026
Reply from DFS Furniture - Longwell Green
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Website nice and easy and clear
Website nice and easy and clear, staff in store less enthusiastic to provide customer service and needed another staff member serving others to ask for them to come over
10 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very good customer service
17 May 2026
Reply from DFS Furniture - Longwell Green
Good afternoon Steve,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good morning,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
polite and instructive
14 May 2026
Reply from DFS Furniture - Longwell Green
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Your sales lady Lynda was extremely…
Your sales lady Lynda was extremely helpful and friendly, answered all our queries, excellent customer service.
30 April 2026
Reply from DFS Furniture - Longwell Green
Good Afternoon,
We are really happy that Lynda met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service
Great service from Victor, went in twice to view and was helpful both times and talked me through the process brilliantly, would definitely recommend to anyone
13 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good morning Jose,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience. Victor was really friendly, answered all my questions and made the whole experience so easy.
12 May 2026
Reply from DFS Furniture - Longwell Green
Good morning Amy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Quite honestly the worst product sold…
Quite honestly the worst product sold to me with the worst level of customer service I have ever experienced. After a year of complaints and repairs we have had our sofa collected but still no refund. Be warned, there is better service and products out there.
4 May 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
We are really sorry to hear you have issues with your furniture which led to this being collected. After looking into your order we are able to see the refund has been processed however we do usually advise it can take up to 14 working days to receive.
Should you still require any assistance please do contact us on 0333 99 99 777 and we will be happy to see how we can help.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.