Victor was amazing, he helped us decide between the two options we liked. Recommend that the sofa we chose would fit the living room better as we could make it either left hand or right hand L shaped.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We met Andrew on our first visit to find a sofa and he was very helpful and informative about the product we were looking at buying. When we came in to actually purchase a different sofa again he was... See more
Company replied
We are a younger couple buying our first sofa and the staff were so helpful and supportive. Most places we went followed us around like we were about to steal or vandalise something but here they init... See more
Company replied
Luke was absolutely fantastic. From the very moment we met him, he was encouraging, incredibly knowledgeable and helpful. Luke got to understand us as a couple very easily and was able to work out wha... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aldermoor Way, BS30 7DA, Longwell Green, United Kingdom
- 0333 999 9843
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Victor was excellent
Victor was excellent, he took us through the options with useful information and without pressure. It was a very pleasant experience.
We will certainly shop at DFS again.
3 June 2026
Reply from DFS Furniture - Longwell Green
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
young man was very good at his job no…
young man was very good at his job no pressure at all
3 June 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Salesman was very knowledgeable and…
Salesman was very knowledgeable and polite. Explained pros and cons clearly and with no pressure to buy add ons.
2 June 2026
Reply from DFS Furniture - Longwell Green
Hello Jose,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
We found the sales assistant Victor…EXCELLENT
We found the sales assistant Victor VERY helpful as easy to deal with, you could tell that he enjoyed his work his knowledge of the furniture ordered was excellent and the whole experience was enjoyable and relaxed
1 June 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Sofa bed purchase
I needed to purchase a sofa bed and was a little undecided. Cody from your Longwell Green store gave me a lot of assistance and guidance. I chose one after his advice. Thank you Cody for your help and efficiency 👏👏
1 June 2026
Reply from DFS Furniture - Longwell Green
Hello Caroline,
Thanks for your lovely feedback, we’re glad to hear Cody met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Cody was amazing and completely…
Cody was amazing and completely understanding of our needs very knowledgeable and professional
4 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service
I’ve forgotten the name of the guy that helped me but he was fab and I highly recommend him. He took time with me and there was absolutely no pressure. Great customer service.
30 May 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Andrew was excellent
Andrew was excellent, attentive, friendly and answered all our questions. Brilliant
30 May 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very polite and helpful sales lady..
29 May 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service
Good customer service. Lynda Jackson was very helpful and knowledgeable and very kind and understanding.
29 May 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful sales assistant and very…
Very helpful sales assistant and very knowledgeable
28 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Linda Jackson was fabulous
Linda Jackson was fabulous and helped us choose exactly what we wanted and very thorough
25 May 2026
Reply from DFS Furniture - Longwell Green
Hello Donna,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very helpful and curtious salesman
Very helpful and curtious salesman. No pressure. Offered certain extras but no pressure. Only reason one star knocked off was how a cleaning kit was included in the final price despite us not asking for it or being told about it. Quickly removed when we noticed it and said we didn't need it. Recent rise in delivery cost was also a bit of a shock.
24 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Vast choice in showroom, great service
Friendly, welcoming staff, but left alone to look around the store - lots of choice! Available for any questions. We took our time choosing and then we popped home quickly to check measurements, and returned with our requirements for 3 sofas. Was helped by the lovely Tom to progress our order. What a lovely guy, explained everything, went through the order and various options, talked us through the protection insurance etc. Couldn't have asked for a nicer gentleman, total pleasure.
24 May 2026
Reply from DFS Furniture - Longwell Green
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lynda was so helpful and it was easy to…
Lynda was so helpful and it was easy to order our new sofa
23 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful staff member
24 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Your staff was lovely and Lyn was very…
Your staff was lovely and Lyn was very helpful with us choosing the right sofas for us .
23 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
23 May 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.