Visited Luton branch today. Amazing service by Catalin. Placed order for new sofa and coffee table. Staff very knowledgeable and professional. Thank you.
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
I purchased a sofa set. The team was welcoming and gave us enough space to browse the store and make a decision, which gave us the freedom to explore. They were cooperative and provided all the inform... See more
Company replied
I was shattered and looking for a very specific colour, feel and shaped sofa. The first lady who offered me help, proceeded to tell me they didn't have what I was looking for and then pointed me i... See more
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Don was incredibly helpful when it came to deciding on the sofa I chose. He went out his way to make sure I saw it from every angle to ensure I was happy with it. He gave me space to think before I co... See more
Company replied
Company details
- #15 of 396 best companies in Home Furniture Shop
- #2 of 51 best companies in Furniture Accessories
- #11 of 235 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #6 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2k reviews
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Visited Luton branch today
Visited Luton branch today. Amazing service by Catalin. Placed order for new sofa and coffee table. Staff very knowledgeable and professional. Thank you.
13 June 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Came into dfs knowing what sofa i…
Came into dfs knowing what sofa i wanted as i saw it online, came to check it out, once i was happy with it, Joseph was amazing, kind, easy to talk to, explained in great detail how to care and maintain the sofa, was very happy with the whole experience
13 June 2026
Reply from DFS Furniture - Luton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The young lady who dealt with me was…
The young lady who dealt with me was excellent and knew her job really well.
11 June 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Hannah was very helpful and explained…
Hannah was very helpful and explained everything to me and my daughter, made buying my furniture a lovely experience, very lovely lady
11 June 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Theresa,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff are so friendly and helpful
The staff are so friendly and helpful. They gave me right advise on the product before buying it.
10 June 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Everything very good
8 June 2026
Reply from DFS Furniture - Luton
Hello Sedita,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The staff was very helpful and assisted…
The staff was very helpful and assisted us choosing the right sofa for us.
8 June 2026
Reply from DFS Furniture - Luton
Hello Hana,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Tanveer was very polite and explained…
Tanveer was very polite and explained all the sofa ranges clearly and professionally
6 June 2026
Reply from DFS Furniture - Luton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I had an amazing experience at DFS from…
I had an amazing experience at DFS from start to finish. The staff were incredibly welcoming, professional, and attentive throughout the whole process. What stood out most was the respect, kindness, and warmth with which was treated. I never felt pressured, and every question I had was answered patiently and thoroughly. The team made choosing our sofa an enjoyable and stress-free experience, taking the time to understand our needs and helping us find the perfect option. Excellent customer service like this is hard to find, and I truly felt valued as a customer. Thank you to everyone at DFS and many thanks especially to Joseph for making the experience so positive. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer care.
6 June 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Made me feel welcome the minute walk…
Made me feel welcome the minute walk into shop never came to me straight away let me look first
3 June 2026
Reply from DFS Furniture - Luton
Hello Sharon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
The service was excellent.
1 June 2026
Reply from DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good service
29 May 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Joseph was extremely special member of…
Joseph was extremely special member of staff with excellent skills and knowledge of his profession
28 May 2026
Reply from DFS Furniture - Luton
Hello Omar,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Jo was very helpful
Jo was very helpful, polite and explained everything very clearly. He was knowledgeable about the products and explained the procedure of how the items would be delivered etc very well.
28 May 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Shivaji,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
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