Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
We were able to walk around without staff following. Relaxed browsing makes it a better experience. Customer service was very good when needed.
Company replied
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... See more
Company replied
Company details
- #12 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 94 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The individual who attended to me was…
The individual who attended to me was so calm and knowledgeable, he was very helpful and he help me made the right choice
1 August 2026
Really good customer service
Really good customer service. Very happy with my coffee table.
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Luton
Hello Slavomir,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful did not hassle me when I…
Very helpful did not hassle me when I waked in gave me ample opportunity to look around
4 August 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and helpful staff
Staff were very helpful - spent time explaining everything about the sofa and leather
2 August 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Luton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Large range of products
Large range of products, nice quality and design. Friendly staff and very supportive.
30 July 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
No pressure.
We were able to walk around without staff following. Relaxed browsing makes it a better experience.
Customer service was very good when needed.
28 July 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very relaxed atmosphere in the store
Very relaxed atmosphere in the store. No pressure from sales advisors. When I’d decided what I wanted it was all explained to me and the guy even went over things twice just to make sure I understood
25 July 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Joseph
Great customer service from Joseph. He was very helpful, friendly and explained everything nicely.
25 July 2026
Reply from DFS Furniture - Luton
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Patrick was very helpful and patience
24 July 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very pleased with our visit to dfs…
Very pleased with our visit to dfs .Patrick was very helpful and was a very nice man. No problems ordering our new settee.
21 July 2026
Reply from DFS Furniture - Luton
Hello Robert,
Thanks for your lovely feedback, we’re glad to hear Patrick met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Marlene,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Mr & Mrs Louden,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, polite and friendly, helped keep my kids entertained. Quick efficient service.
19 July 2026
Reply from DFS Furniture - Luton
Hello Ben,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The store manager
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the beds and explaining everything clearly. We were able to book the bed within 30 minutes of talking with him and close the deal.
17 July 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great
Didn’t hassle us like so many other furniture shops. But there when you needed with great knowledge of the products and dimensions etc.
19 July 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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