DFS Furniture - Maidstone Reviews 

Came into the Maidstone store with a few questions before we made up our minds on purchasing a new sofa.
We were met by the lovely Natasha who answered all of our questions perfectly and put our minds at ease for ordering. Which we did there and then. A nice, east and comfortable experience.
Natasha is a diamond. P.S. Take that Disney trip

We had the lovely James serve us and I couldn't fault him. He was informative and willing to answer any questions

Good customer service. Would recommend

Informative and helpful service without pressure sales

Very friendly was happy to show us around help us pick the sofa was very happy. I will highly recommend to family and friends. I will be shopping again thankyou so much

We needed to replace uncomfortable and outdated lounge chairs and sofa. The variety of furniture available in the store was fantastic and we were very ably helped by their staff who were excellent. We found chairs and sofa which were just what we wanted and the whole process was great, not rushed but efficient. Good store, very helpful staff

Superb service and excellent assistance from all the staff at the Maidstone Aylesford branch. A top notch cup of tea, too

Quick professional service

Our experience was great! A member of staff (Damon) was absolutely lovely, help us with all our enquiries, was very patient and easy to talk to. We left happy with our purchase and with great understanding of info on our purchase (delivery and payments etc.)
Thank you DFS!!

We were very well looked after by our sales person Daniel. With his guidance we have purchased a lovely corner sofa.

Found what we wanted and the purchase was made easy by the store team

Assistance was offered on entering the store, but we were also given our own space to browse and discuss between ourselves. On deciding our choice everything was broken down and explained.

Claire was excellent and made the process of ordering a new sofa very easy. We have been loyal customers for over 12 years and will definitely be back again.

The service was great and the staff was polite during the whole time of service. Found what I was looking for.

Great salesman (Steve), was very friendly. Knew his stuff and never pushy. Sofas delivered within 5 days. Very happy 😃

the customer service at this store at Maidstone top draw 10 out of 10

09.07.2026 a really hot day and towards the end of closing time at DFS Maidstone, it was great to be welcomed and served by Natasha. Many people will think I have a portfolio of DFS sofas but I was looking for a simply sofabed with more than accidental damage. DFS continue to offer 15 years guarantee in workmanship and whilst that cannot be beaten by other companies online, I'll keep on coming back to DFS,
Every blessing, Rev Claude, St Nicholas Church Allington.

We recently purchased a sofa from DFS, but it arrived with two springs missing. After multiple engineer visits— with the first one telling us we were wrong—we had to go to the store ourselves to confirm the missing springs. We first received the sofa on January 14th, and we raised our concerns a week or two later. After repeated delays and pressure to accept a repair which we felt would compromise the structural integrity, the replacement didn’t arrive until April 16th. This drawn-out process was stressful, and we worry that if it had happened to a more vulnerable customer, they might have been dismissed outright. Eventually, DFS did provide a replacement, which we appreciate, but we didn’t receive any follow-up afterward, and a courtesy check-in would have made a big difference.

The saleslady was very professional and helpful; she explained everything in a clear way

Excellent customer service, help to pick the right sofa we wanted.