A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... See more
Company replied
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See what reviewers are saying
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... See more
Company replied
Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... See more
Company replied
Claire, the lady that helped us choose our sofa was absolutely lovely. She explained everything so well and was extremely helpful, friendly and professional. We couldn’t have asked for a better ex... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9k reviews
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Rowen was awesome
Rowen was awesome - great guy amazing service and properly helped us with a big spend!
7 August 2026
Reply from DFS Furniture - Maidstone
Hello Nicky,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We knew what we wanted when we went…
We knew what we wanted when we went into the store. Steve approached us and asked if he could help us. It was a relatively quick transaction helped by the fact we were given time on our own to decide and not pestered with irrelevant information. All our questions were answered along with some useful advice.
7 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
On arrival DFS
On arrival, approached by Rowen was looking for Sofas to renew, looking for same measurements as my old sofas, he guided me to set sofas and explained thoroughly the details, I was very impressed and naturally presented professionally and made me at ease, the sofas he presented were perfect, exact measurements as my old sofas. Very happy with the overall experience!!
6 August 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The gentleman that served me was the…
The gentleman that served me was the same one from 10 years ago, coincidence!! VERY HELPFUL.
Knew his products. Lovely process.
6 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
James was extremely helpful, available to answer any questions we asked.
The sofa maintenance and transaction process was explained in detail.
6 August 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Nice welcome,no pressure selling ,left…
Nice welcome,no pressure selling ,left alone till we needed help. Went through all our requests ,fab service.
5 August 2026
Reply from DFS Furniture - Maidstone
Hello Bob,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Olivia was very helpful and…
Olivia was very helpful and knowledgeable about the sofa we was purchasing. Great customer service! Couldn’t of been any better 10/10
3 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Staff was nice and able to provide us…
Staff was nice and able to provide us with the information we needed to get our product. She was equally patient.
3 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to share your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
Good customer service they were friendly and answered all questions we had. Went out of his way to make sure we had the right sofa
I believe they were called Rowan
2 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The salesperson was extremely…
The salesperson was extremely helpful,friendly and very informative. If the delivery and future dealings with the company, are as good I will be very pleased and in any case, write a review when the time comes.
2 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service
Great staff and assistance in store. Steve was very helpful and patient with us.
2 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and helpful
Very friendly and helpful! Much appreciated your time and help :)
2 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Stress free experience!
We were made to feel at ease while making our decision. Everything was explained and we were offered the extras, but no pressure was made for us to take them. Offered a drink and we weren’t rushed! Katrina was great
1 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Katrina met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing service
We were warmly welcomed when we arrived, offered help but also given plenty of time to freely wander around looking at our own pace, then when we had decided on our items Danny ( Maidstone store) was very informative about our items and explained everything/options well without being made to feel pressured into choosing ‘extras’ he also gave us private time to discuss our wishes. I would highly recommend Danny to friends and family.
1 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Danny met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Helpful staff
Helpful staff, great customer service and a huge range of sofas to see and test
31 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Amazing customer service
Amazing customer service, all of the details provided was informative and very easy to understand
31 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
A really smooth transaction with Rowan.
A really smooth transaction with Rowan.
He listened to what we wanted, put the package together. Explained the pricing policy very clearly.
Impressed that DFS, have a double check policy. with another salesperson, before final invoice produced and deposit taken.
31 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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