A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... See more
Company replied
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See what reviewers are saying
Steve was good to us, he listened to everything we asked for. We choose the sofa, the colour, the material and size all within 40 mins, which is what we wanted. We would definitely return to DFS purel... See more
Company replied
Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... See more
Company replied
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... See more
Company replied
Company details
- #13 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9k reviews
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Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great in store experience - poor aftersales communication
Great in store experience, Steve was very knowledgeable and the finance application process was straightforward. Looking forward to delivery of my sofa and coffee table.
Edited to add that sofa ordered on 'Express 7 Delivery" is actually going to be 6 weeks lead time. Poor communication from customer servicer, had to chase multiple times to get acknowledgement that there was a delay.
28 June 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Steve.
Kind Regards,
Jordan
DFS Customer Support
Excellent in shop service
From arrival to leaving our experience was fantastic, we were dealt with by James who was very helpful and informative, he left us to browse the sofas in the shop on our request then when we had made our decision he was helpful with the choice of fabric and colour, we didn’t feel pressured at all and was very pleased with the whole experience, we have used dfs before and wouldn’t hesitate to use again.
28 June 2026
Unprompted review
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Amazing staff!
From start to finish we were treated so well. The friendly sales rep listened to us and helped us to find a way to make sure we had exactly what we wanted. Beyond happy with the customer service!
28 June 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Such great customer service form the…
Such great customer service form the second we arrived. Searching for a lift & recline chair for my mum, found the one she liked and was served my Rowan. Such a lovely friendly guy, courteous and polite and even got my mum a drink. All information given was accurate and double checked by another team member to make sure what we ordered was correct. Would highly recommend DFS purely for they're friendly and very polite professional service. We will be returning in the near future for the 3 seater settee.
28 June 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
All staff were friendly and welcoming
All staff were friendly and welcoming. No one pressured us when looking around. Having used dfs before many years ago, we know we are getting good quality.
28 June 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
David was very helpful and friendly
David was very helpful and friendly. He helped us with our questioned and sorting out financial agreement.
28 June 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
The staff were really helpful and gave…
The staff were really helpful and gave solid advice. Not pushy just full of facts and suggestions. Cant wait for my couch to arrive.
21 June 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service all things…
Amazing customer service all things explained by the rep. Very professional and informative.
27 June 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Rohan was fantastic and a credit to…
Rohan was fantastic and a credit to DFS. He provided expert guidance and even remember my mum from a purchase 12 years ago. He quickly helped us put our order through and made sure all the details were correct.
27 June 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rohan.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience, salesman not at all pushy, talked everything through thoroughly.
27 June 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Steve was very helpful and guided us to…
Steve was very helpful and guided us to a perfect sofa after explaining what we were looking for, his customer service was great and very helpful with his knowledge of stock and material wear etc
27 June 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Steve.
Kind Regards,
Jordan
DFS Customer Support
On a very warm day Natasha was…
On a very warm day Natasha was fantastic ensuring I was in receipt of all of the information on the purchase I was looking at online. It was useful to see the material in store even if the actual design wasn’t there.
26 June 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Natasha met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
We visited the Maidstone branch
We visited the Maidstone branch, saw a salesman James he was very knowledgeable and we could ask as many questions as we liked and he answered them all.
26 June 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review. We are really happy that James met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Found the ideal sofa with assistance.
25 June 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
David was a great help
David was a great help, explained everything in detail and patient.
Whoever is in charge needs to get them air conditioning installed, it was too hot to shop let alone work there all day.
25 June 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Matt,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
quick and easy!
23 June 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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