A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... See more
Company replied
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See what reviewers are saying
Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... See more
Company replied
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... See more
Company replied
Claire, the lady that helped us choose our sofa was absolutely lovely. She explained everything so well and was extremely helpful, friendly and professional. We couldn’t have asked for a better ex... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9k reviews
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Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I like to thank you so much for the…
I like to thank you so much for the kindness and help we got today
7 July 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful store assistant.
We went to look at the sofa choices at DFS, l was pleased that we were able to have a good look around the store, then someone came to see if we needed any help, this was so good as we were looking for a certain reclining sofa!.
6 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Chap who served us was excellent not at…
Chap who served us was excellent not at all pushy just what was needed
6 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Great experience
Whole experience was made in a relaxed environment.
Whole process was made easy and straightforward
Was very happy with my purchase
The staff were very knowledgeable and professional .
5 July 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
10/10
Rowan was very patient, helpful and explained the process clearly. As first time buyers and buying a new build, he reassured us and made the process very easy to understand. Outstanding customer service
5 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service
Great service, Rowan was very helpful and explained everything to us in detail. Always been to DFS for sofas and will continue to!
5 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer experience
From the moment we arrived, the service was friendly, professional, and completely pressure-free. Flynn was especially helpful throughout the whole process. He took the time to answer all of our questions, listened to what my son was looking for, and offered knowledgeable advice without being pushy.
His patience, professionalism, and excellent customer service made choosing furniture so much easier. My son left feeling confident that the right choice had been made. Thank you, Flynn, for making the experience such a positive one.
5 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
From beginning to end the customer service was excellent. The team knew everything about each sofa and tailored our needs.
5 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
professional and Knowledgeable
Steve was professional, knowledgeable and listened. Explained everything very well and made the whole process enjoyable.
5 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
We had a great experience at DFS thanks…
We had a great experience at DFS thanks to our salesman. He was friendly, knowledgeable, and gave us plenty of time to look without any pressure. He answered all our questions and made the whole process easy and enjoyable. Excellent customer service, and we'd happily recommend him to others!
4 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service and a very good price for…
Great service and a very good price for what we got
4 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Louisa,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Alan,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others.
Kind regards,
Lia
DFS Customer Support
polite service
very polite and easy to listen to the sales man.quick service and everything was covered.steve the salesman was very polite and explained every thing well.
2 July 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
David was very pleasant and…
David was very pleasant and knowledgeable. Although we knew what we wanted he still took the time to explain the features and benefits of the Ada range
2 July 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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