Great customer service! Ali was so welcoming and made us feeling completely relaxed. We were offered drinks and any questions we had were answered immediately. Very happy with our sofa and can’t wait... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were left to browse but staff checked in periodically. When we found a suite that we liked we were then given all information that we could possibly need. Mark was very attentive and accommodati... See more
Company replied
We had a fantastic experience at DFS in MK, and we couldn’t be happier with the help we received from Ruhan. He was incredibly helpful, friendly and knowledgeable, making the whole process of orde... See more
Company replied
During our visit to DFS Milton Keynes on the search for a new sofa, I can honestly say it is the best store I have been in. The staff and manager were highly professional in their approach and very he... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom
- 0333 999 9772
4.9
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff
Very helpful staff not at all pushy showed the various chairs that I was interested in Very helpful sales lady
Thank you
12 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Anna
Anna, was very helpful and friendly, we didn’t feel pressured at all. She explained everything and made the whole process stress free.
12 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very good customer service and…
Very good customer service and throughly explained the specs of sofa and sofa care package
12 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Perfect experience in store!
Amandeep was great from start to finish, she found us exactly what we were looking for, we felt very welcome, and the whole visit and transaction was very smooth and very professional.
11 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Raihan was Patient
I was served by Raihan today, he was kind and considerate, the nicest thing was he allowed me time to make a decision about the colour without pressure.
11 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
He was so flexible and lovely person…
He was so flexible and lovely person Had time to explain everything to me
10 July 2026
Reply from DFS Furniture - Milton Keynes
Hello Rebecca,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I was concerned about ordering the sofa…
I was concerned about ordering the sofa online because I wanted to be sure that it would fit and that I had chosen the right way for the sofa bed to pull out. Ali was very thorough and polite
10 July 2026
Reply from DFS Furniture - Milton Keynes
Hello Mikaila,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent
We were served by Aarthi who was a very enthusiastic and a passionate person. She gave us a very detailed explanation of the products and also helped us to design the overall room with her ideas as well. She was clear and friendly. Highly recommend this place if you are looking for new furniture.
10 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Perfect Sales Execution
Mark the sale person at the MK store was a delight to work with and enhanced our experience with his knowledge and care.
10 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Lisa was very helpful and friendly
Lisa was very helpful and friendly. She was knowledgeable about the product and the finance. She made me feel comfortable and answered all my questions. Very happy with the service.
8 July 2026
Reply from DFS Furniture - Milton Keynes
Hello Karen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lisa was very nice and kind to us
Lisa was very nice and kind to us. She knows her job very well.She took her time to explained things to us and also offered us drinks and so on
8 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very good customer service
Very good customer service, obviously wanted to get the sale but Anna was not pushy at all, she was very helpful and advised us of the optional extras available with our new purchase. 10/10
8 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good honest friendly service.
Good honest friendly service. Pleased with all aspects. Sofa great quality and easy to use.
1 July 2026
Reply from DFS Furniture - Milton Keynes
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Very good advice from Arty
Very good advice from Arty, she
Was very thorough, friendly and efficient
7 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Hello Helen,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good service
Sam greeted me as I walked through the door and allowed me time to look around and phone my Girlfriend about a sofa. I then placed an order and Sam helped explain everything thoroughly. Would recommend
6 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff are very knowledgeable about…
The staff are very knowledgeable about the product that I was looking for
Making the experience easy
And helping me
make in the right choice.
Very happy 😊
5 July 2026
Reply from DFS Furniture - Milton Keynes
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
I knew exactly what I wanted.
I knew exactly what I wanted and my purchase was handled quickly and efficiently.
5 July 2026
Reply from DFS Furniture - Milton Keynes
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.