DFS Furniture - Milton Keynes Reviews 

8,009
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. We were served by Mark who was helpful understanding knowledgeable and also had a sense of humour. The whole experience of choosing a sofa and purchasing was stress free. Mark ga... See more

Company replied

Rated 5 out of 5 stars

Anna at the DFS store in Milton Keynes is a credit to your company, she was professional, caring and thorough throughout the whole process of picking a new sofa for our first home, I can't thank her... See more

Company replied

Rated 5 out of 5 stars

We planned to visit other sofa companies after DFS, but their incredibly welcoming and helpful staff made it unnecessary! We were given every assistance and support to enable us to choose our perfect... See more

Company replied

Rated 5 out of 5 stars

Anna was lovely. She was very professional with her advice without being at all intrusive. She was very thorough, making sure we understood everything. A lovely experience. Thank you ☺️

Company replied


Company details

  1. #16 of 396 best companies in Home Furniture Shop
  2. #2 of 54 best companies in Furniture Accessories
  3. #12 of 234 best companies in Homewares Shop
  4. #5 of 112 best companies in Living room shop
  5. #6 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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4.9

All reviews

(8,009)

99,267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark was extremely helpful today and it…

Mark was extremely helpful today and it was just a fantastic experience. He’s very knowledgable and it helped me decide what I needed for the sofa that I was about to purchase. He even let us in a few minutes early. Thanks so much Mark!

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I am very pleased with the DFS store in…

I am very pleased with the DFS store in Milton Keynes. The service was excellent; Ms. Ania was very pleasant and gave us great advice on everything.

4 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent Service :)

Anna was lovely. She was very professional with her advice without being at all intrusive. She was very thorough, making sure we understood everything. A lovely experience. Thank you ☺️

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Anna at the DFS store in Milton Keynes - Amazing!

Anna at the DFS store in Milton Keynes is a credit to your company, she was professional, caring and thorough throughout the whole process of picking a new sofa for our first home, I can't thank her enough!
Please give this woman a raise!🙏

11 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Was 3rd time visiting the store

Was 3rd time visiting the store, the sales assistant Anna was very helpful and remembered what we’d looked at previously but never felt under pressure to purchase

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. We were served by Mark who was helpful understanding knowledgeable and also had a sense of humour.
The whole experience of choosing a sofa and purchasing was stress free.
Mark gave us plenty of space and time to make up our minds.

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We registered a problem with sofas…

We registered a problem with sofas purchased three years ago. This was dealt with by two visits and a satisfactory outcome. We now have two new sofas ordered and waiting delivery. The service was professional and personable.

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very patient and accommodating

Very patient and accommodating

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Friendly and welcoming

Friendly and welcoming

16 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Louisa,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly & informative

Very friendly & informative. Just enough to feel welcome and given enough information to make a decision but not pressured.

16 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpfull staff

Very helpfull staff. The lady that we spoke to was very nice.

12 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 3 out of 5 stars

The easygliders were not delivered with…

The easygliders were not delivered with my sofas and I have found it very difficult to contact anyone. The online chat promised somebody would be in touch within 72 hours and it is now 4 days, they would not give me an email or phone number. The sofas are nice.

3 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good morning,

Thank you for your feedback, please accept our apologies that your glides were not delivered with the rest of your furniture. We can confirm the glides will be posted out to you within 2 weeks.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was very helpful in making the decision…

Was very helpful in making the decision on buying our recliner settee, the assistant that helped us was very informative, would definitely recommend buying from them.

15 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We made a couple of visits to the…

We made a couple of visits to the store. First time we were welcomed by Aarti who was friendly and the second time we were welcomed by Katie who served us and was friendly too. Both times there was no pressure from the staff, just let us be while we looked around the store. We ended up buying sofas and a bed too. Service was very good, very professional and explained everything well. Thank you.

13 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Knowledgeable staff

Great service, knowledgable sales staff and very friendly and helpful

10 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

i'd seen what i wanted guy ran me…

i'd seen what i wanted guy ran me through products provided not pushy let me make my own mind up if i wanted anything i found a friendly approach

13 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Just what we wanted store and staff very welcoming.

We made a second visit to the store to clarify and confirm our choices .No pressure to purchase , sound advice given hence a smooth purchase.

13 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The DFS Customer advisor

The DFS Customer advisor was very friendly, informative and helpful gave us great advice and made it pain free going through the process.

13 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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