My daughter and I were looking for a sofa for her new flat. We were approached by Mo who assisted by pointing out a few ideas then we were left to consider our options. Mo was extremely helpful, poli... See more
Location
Switch locationBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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See what reviewers are saying
Went to DFS to have a look at some sofas, everyone was really helpful and attentive, when I finally decided which one to buy Lloyds help me do the finish touches and make the order. Now that I receiv... See more
Company replied
We were welcomed by Lloyd and explained we just wanted to look around. Lloyd left us to do just that popping back to add information about the sofas we saw and then leaving us to try out many at our l... See more
Company replied
Thanks so much to Sat at New Malden store who was super helpful when we were confused about what would fit in our new home and helped us create the perfect sofa for us .
Company replied
Company details
- #16 of 396 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #12 of 234 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #6 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, United Kingdom
- 0333 999 9769
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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You sofa for daughter
My daughter and I were looking for a sofa for her new flat. We were approached by Mo who assisted by pointing out a few ideas then we were left to consider our options. Mo was extremely helpful, polite and professional and made the whole experience very good.
19 July 2026
Good experience!
Good information given, well explained and no pressure from Samir. A great experience - can’t wait to get our new sofa!
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff members were fantastic
11 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Satpal was very helpful and a lovely…
Satpal was very helpful and a lovely man to do business with .Excellent customer service.
18 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff allowed us the time to…
The staff allowed us the time to choose what we needed, without feeling pressured to buy.... but we did buy....
17 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Thanks so much to Sat at New Malden…
Thanks so much to Sat at New Malden store who was super helpful when we were confused about what would fit in our new home and helped us create the perfect sofa for us .
17 July 2026
Reply from DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Love Sat from new malden
Love Sat from new malden. Attentive. Give us clear information. Done deal in 10mins
17 July 2026
Reply from DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sat the manager was very informative
Sat the manager was very informative, knowledgeable and explained everything to me regarding the 2 seater sofa I bought. He also showed me how to keep it in good condition by demonstrating how to to do it.
15 July 2026
Reply from DFS Furniture - New Malden
Hello Angela,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
A highly professional and informative…
A highly professional and informative experience. All in all very pleasant.
15 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
From staff friendliness to amazing sofa
Went to DFS to have a look at some sofas, everyone was really helpful and attentive, when I finally decided which one to buy Lloyds help me do the finish touches and make the order. Now that I received my sofa can't express how happy I am with my buy, I recommend everyone to have a look at dfs when they plan to buy a amazing sofa.
Big thank you once again to Lloyds in New Malden for the help.
17 June 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service- very professional
Had the most.wonderful service from Samir - he took time to explain and assist with the choice of furniture and how the mechanism worked.Excellent service- very professional Would.highly recommend DFS
14 July 2026
Reply from DFS Furniture - New Malden
Hello Jacqueline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
I was helped bye sap
I was helped bye sap, very helpful guy and knowledgeable. Good communication skills and very polite.
14 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
great staff new Malden dfs
the gentleman in your dfs new Malden store was brilliant and knows his stuff .
14 July 2026
Unprompted review
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
It was a great experience and well…
It was a great experience and well explained by the staff.
13 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent care and service
Excellent care and service. Very clear explanation about our purchases
12 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Samir was fantastic
Samir was fantastic, he went through everything with us without being to pushy, he explained the different options on the leather sofas we looked at, he was very helpful and friendly with good customer service skills, we was offered drinks as well
12 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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