DFS Furniture - New Malden Reviews 

Absolutely terrible steer clear

Very informative and explained every question. Samir was a great with helping us find the perfect sofa and was very approachable and helpful.

Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or being “in your face” the second you arrive, which made a refreshing change.

Everyone we dealt with was helpful, knowledgeable and genuinely interested in helping us find the right sofa rather than simply making a sale.

A special shout-out to Lloyd, who was particularly helpful and made the whole process straightforward and enjoyable. His approach was friendly, professional and never pressured us.

Overall, a great experience from start to finish and we’re really looking forward to receiving our new sofa. Would definitely recommend DFS New Malden.

You were not pressurised when in the store, able to look around at your pace.
No pressurised selling tactics used.
A great experience.

Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim then helped us finalise our order and he explained everything clearly and in a timely manner. Would highly recommend the service here and we are now looking forward to our new Somerford sofa!

Great customer service, sold the sofa experience to us

Very helpful professional staff, attentive and happy to answer any questions you asked. Yes we did buy a sofa.

I had a great experience at DFS Furniture and would especially like to thank the salesman who assisted me. He was friendly, professional, patient, and very knowledgeable about the products.

He took the time to understand what I was looking for, answered all my questions clearly, and gave helpful advice without making me feel pressured to buy. His excellent customer service made the whole experience easy and enjoyable.

I really appreciated his professionalism and attention to detail. He is a credit to DFS, and I would definitely recommend his service to anyone looking for furniture.

I have a good service today and your staff explain very well your staff very polite and helpful.and easy to replace order .

Bought a sofa and chair from Chelsea, great customer service and look forward to the sofa arriving

Mohamed was very curtious customer service 10 good communication reassuring as I have heard negative feedback concerning DFS aftercare

Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my questions. He made the purchase easy by explaining and going through the process well. Thank you Samir

Staff were attentive, without being overbearing. Knowledgeble & helpful. Lots of sofas to choose from as well.

We had Top service , with Samir , He was so helpful, & so lovely to talk to , His patience was 11out of 10 🥳, He made good suggestions, & left us to decide , such a pleasant person , & highly recommended him to help you

Dealt with the store manager
Very friendly and not too pushy

Chilled atmosphere with no pressure. Great service from Samir. He was very knowledgeable and it was a stress free buying experience.

The guy who serve me explained everything in detail didn’t rush me at all gave me time to explain what I wanted he spent lots of time with me untill I was happy to proceed with my purchase he was very friendly and made me feel comfortable

The staff was very patient and helpful very nice person Sanir Talic he deserves 👏 he was very good i believe DFS will make more profit because of him
Thank Samir Talic

That sounds like a great shopping experience! DFS in New Malden really does have a fantastic selection to choose from, and having helpful, friendly staff makes browsing for furniture so much easier and more enjoyable.