Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... See more
Company replied
Location
Switch locationBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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See what reviewers are saying
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... See more
Company replied
Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer se... See more
Company replied
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, United Kingdom
- 0333 999 9769
4.9
Excellent
5k reviews
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Samir explained things in detail…
Samir explained things in detail without being pushy. A welcome approach. Courtesy laced with humour is much appreciated. He was knowledgeable about the product and answered our questions fully. We came away from DFS very pleased
24 July 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
Was welcoming very helpful and…excellent sevice
Was welcoming very helpful and explained everything.The staff were very good and customer service was excellent.
24 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Customer service
Staff was attentive and understood my requirements whilst providing recommendations.
22 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable. Spent time reviewing all options and offering advice.
22 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The guy that I spoke with was amazing
The guy that I spoke with was amazing. Really helpful and patient
22 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Nina was amazing
Nina was amazing. Such a great help and the manager was just as informative and helpful
22 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Very good assistant who helped me…
Very good assistant who helped me choose. He was very knowledgable and professional
21 July 2026
Reply from DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Chelsea was very helpful and a pleasure…
Chelsea was very helpful and a pleasure to speak to today she was very helpful with the size I needed and the type of settee that I wanted
21 July 2026
Reply from DFS Furniture - New Malden
Hello Brenda,
Thanks for your lovely feedback, we’re glad to hear Chelsea met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We bought our sofa at dfs furniture new…
We bought our sofa at dfs furniture new malden. Samir the sales person was very helpful and friendly. Very professional and helped us choose the right sofa for our apartment! Looking forward to receiving our sofa soon!
21 July 2026
Reply from DFS Furniture - New Malden
Hello Sam,
Thanks for your lovely feedback, we’re glad to hear Samir met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Nina was very helpful with our order
Nina was very helpful with our order. She was most pleasant
21 July 2026
Reply from DFS Furniture - New Malden
Hello Margaret,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very kind and helpful assistant.
20 July 2026
Reply from DFS Furniture - New Malden
Hello Jacky,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
You sofa for daughter
My daughter and I were looking for a sofa for her new flat. We were approached by Mo who assisted by pointing out a few ideas then we were left to consider our options. Mo was extremely helpful, polite and professional and made the whole experience very good.
19 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Good experience!
Good information given, well explained and no pressure from Samir. A great experience - can’t wait to get our new sofa!
18 July 2026
Reply from DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service
Excellent service. The sales person Waseem was so friendly and knowledgeable
12 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Staff members were fantastic
11 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Satpal was very helpful and a lovely…
Satpal was very helpful and a lovely man to do business with .Excellent customer service.
18 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff allowed us the time to…
The staff allowed us the time to choose what we needed, without feeling pressured to buy.... but we did buy....
17 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Thanks so much to Sat at New Malden…
Thanks so much to Sat at New Malden store who was super helpful when we were confused about what would fit in our new home and helped us create the perfect sofa for us .
17 July 2026
Reply from DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
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